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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
3
Great service, painful desktop software
on March 15, 2014
Posted by: turbohacks
This year I had a 1099-B .txf file to enter. It was either buy the desktop TurboTax to be able to import the .txf, or enter 100s of lines manually into a frustrating line-by-line entry form on the web. So I bought the desktop version. No extra cost, but a silly extra step just to get the import option.
Alas, the desktop software is worse than the web version. It insists on updating on every launch, even though it must consult the web after every mouse click. Certainly it is as slow as the web version. Desktop software should feel snappy.
I entered all my taxes. The .txf import was buggy, I had to do it three times to be sure it worked right. Then the software gave an error that "the government wasn't ready" for me to e-file, or something like that. TurboTax promised to email me when "the government was ready" (I can't remember the phrasing). No email after two weeks.
Relaunched the app, and it wanted to update. It updated and...all my tax return info was gone. The only option was to import 2012 info, which was basically my home address. Redid ALL my taxes, suffered AGAIN the buggy .txf import walkthrough. Then the app refused to file because "updates were available". Had to look up online that if the old app is in the trash, it may prevent e-filing. Quit the app, emptied the trash, relaunched, filed my taxes. Thank goodness, the government was ready this time.
I'm very grateful to TurboTax, because tax returns are hideous. I'm sure the software spared me many headaches. But they should really just offer the full experience on the web (allow importing of forms like .txf) and not write buggy desktop software. I love the web version. Desktop version, go join your outdated siblings in the trash.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Feelin Good
on March 15, 2014
Posted by: Golfer777
Been using TT for more than 25 years. Never a problem to create the return of with the IRS.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Fast
on March 15, 2014
Posted by: JohnJacob27
Program was easy and very quick.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Estimated taxes not correct
on March 15, 2014
Posted by: RobPA
I am not sure how the software calculates next year's quarterly estimated taxes but they are never correct. This year it wanted me to pay over 20 times what I need to pay. This is not a one-off event as it has occurred at least the past 10 years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love Turbo Tax. I've been using it for years.
on March 15, 2014
Posted by: PLK186
I love Turbo Tax. I've been using it for years. Each year seems to include more information to make filing returns easier.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy, could be easier
on March 15, 2014
Posted by: DrRevenge
I don't have a very complicated tax situation, so filing mine should be pretty easy. And it is, with TurboTax, but every year I still end up struggling with some of the terminology. A little more clarity would be good, but otherwise, pretty quick & easy.
Also, I'd use the auto-import features if they had a few more options. For example, LendingClub has terribly complicated tax forms at the end of every year, so an automatic import from them would really help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on March 15, 2014
Posted by: Godzilla789
I've used Turbo Tax for years and it has always been easy to use and I'm confident that my returns are thorough & complete and that I'm getting as much of a refund as possible. It is a cost effective way to do taxes yourself.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Efile failing or partly failing every year
on March 15, 2014
Posted by: WaltSentMe
state efile did not work last year. This year neither federal nor state worked. What's the deal?
Written by a customer while visiting turbotax.intuit.com