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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
3
updates & downloads
on March 10, 2014
Posted by: done4too
Deluxe Edition... Federal program worked great...then TurboTax would not download State Return. It kept looping through commands. We called Help Desk- Tech Support and after about an hour we did a manual download. All was well until we tried to E-File Federal Return. Again it would not download needed software. Again Tech Support helped us for over an hour. Finally we were able to E-File our return by manually downloading the update. I must say Tech support was very helpful, but it would have been nice not to have needed them. We are both literate with tax and computer issues. All of our problems were software issues out of our control. That was frustrating. If not for that, TurboTax would get a thumbs up!
What's great about it: general accuracy of program
What's not so great: failure to download updates
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 10, 2014
Posted by: RKCRKC
Easy to follow , allowed to do two filings in one night
What's not so great: I needed to go to standard deduction but could not go directly there
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Get 'er done!
on March 10, 2014
Posted by: Garjack
I am glad that we have TurboTax. I really like being able to handle all my tax returns by myself.
What's great about it: Very thorough
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Works like it should
on March 10, 2014
Posted by: Johnqwerty1234
Turbo Tax calculated everything correctly. We thought Turbo Tax had made an error. After checking with tax experts and the state of PA, Turbo Tax was correct.
It has not failed us and we will use it again. Our taxes are probably slightly more complicated than most and we used Turbo Tax Deluxe without problem.
It has not failed us and we will use it again. Our taxes are probably slightly more complicated than most and we used Turbo Tax Deluxe without problem.
What's great about it: Straightforward, accurate and simple
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
great experince
on March 10, 2014
Posted by: mrpoe
great is was so easy just started a new business lots of help
What's great about it: got more back then last year
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Terrible time with TT
on March 10, 2014
Posted by: 000frustrated
This experience with Turbo Tax was so frustrating I will probably pay the extra money and have my taxes done professionally next year. I was lucky to have my son here to help me with all my updating problems. Plus I didn't realize when the updates were ready because I did not get an email as stated and the program was showing they were not available even when they were! So frustrated I wanted to scream. As for adding a picture because it speaks a thousand words... the picture I would like to send is not appropriate. I did notice on the help pages that many were having problems I hope that will motivate TT to fix the problems for next year.
What's great about it: Transferred my info from last year
What's not so great: Could not file!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Customer Service!
on March 10, 2014
Posted by: AbbyNashville
"17_Emily B" was the best expert and online support. Not only did I have a great conversation with a REAL person, but she was able to explain things to me in a way that consumers can understand.
What's great about it: I got a great tax return!
What's not so great: I couldn't answer my question without help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
MMD 2013 Experience
on March 10, 2014
Posted by: mmd2013
Fantastic!!! Walked me through step by step. Making what appeared to me as rocket science seem simple.
What's great about it: Walked me all the way through ridding me of most anxieties
What's not so great: no way to access non-acceptable charities
Written by a customer while visiting turbotax.intuit.com