Difficulty in downloading in the beginning. Difficulty in entering property taxes and auto registration. Had to enter several times before if held the information.
What's great about it: Ease of entry
What's not so great: not as usuer friendly this year, 2013 return
I've used this program for several years and absolutely LOVE it. Even when I had my own home it walked me through all the steps I needed so I can get the most refund amount. Very straight forward. Won't use anything else to prepare my taxes.
What's great about it: Very easy to use.
What's not so great: Can't think of any
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)