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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Turbo Tax Customer Service Help was AWESOME
on March 10, 2014
Posted by: Phyllis77
I was so confused on installing my Turbo Tax for Mac and was having problems with the initial program. I called Customer Service and spoke to Matthew - he was awesome. He guided me through reinstallation and was on line with me for over one hour. I am such a dumbbell - he was so congenial and guided me straight through all my problems with such ease. CUSTOMER SERVICE GREATEST.
What's great about it: CUSTOMER SUPPORT
What's not so great: I was the dummy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
wow, i did it!
on March 10, 2014
Posted by: profhubb1
should be called tax returns for dummies. cant' believe it took just a part of one afternoon.
What's great about it: took me through the great mystery step by step
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Some confusion with State
on March 10, 2014
Posted by: BOBBYVAN
Overall: Excellent. Handles complicated investment activities easily with downloads from brokerage sites. When completing and filing my federal, TT asked if I also wanted to eFile my state taxes. This implied that the federal activity had been enough to complete my state without any input from me at all. However, when I went to my state option and started work on my state, it indicated that it was not done, and did I want to continue with my state - which I did. I found that there were several items that needed answers before my state was completed. Suggestion: do not ask if I want to file state at same time as Fed...indicate "do you want to start state now." If I had selected simultaneous filing, TT may have indicated that the state was not yet completed. I don't know.
What's great about it: Easy, full-function, handles multiple investment with downloads
What's not so great: Slight confusion Federal-to-State
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Took four days because of the terrible instruction
on March 10, 2014
Posted by: lesfly
your section on handling CSAS1099R, is not at all easy to follow and your instuctions are the worst I've seen in 10 years of using your sevice. I am very doutful that I will use this serevice again.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 10, 2014
Posted by: BobSNo1
Used Turbo Tax for many years--it gets better and better.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on March 10, 2014
Posted by: enganeer2
I have used Turbo-Tax for more than five years now and it continues to improve each year I use it.
These folks are interested in getting it right for you so you can rest easy about your tax returns.
I expect to use Turbo-Tax for as long as I file tax returns.
These folks are interested in getting it right for you so you can rest easy about your tax returns.
I expect to use Turbo-Tax for as long as I file tax returns.
What's great about it: Ease of use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Worth the time
on March 10, 2014
Posted by: Heide73
It doesn't get much easier to do it your self than using Turbo Tax and the cost of the program is typically off set by the refund that it finds for you.The review of the areas it covers and the double check that it finishes with covers your rear. The downside is the cost of filing for the state is kind of a bummer as it is the last thing you do.
What's great about it: Easy to use
What's not so great: IT'S TAXES!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Get my refund fast
on March 10, 2014
Posted by: marites
excellent
What's great about it: It is clear,simple and easy to file using turbo tax
What's not so great: i am not really sure if did good putting my deductions
Written by a customer while visiting turbotax.intuit.com