I have used Turbo tax for years this is first year I had problems. I called On line and the representative walked me through my problem wonderfully! He was my angel for the day!!!!! Thank you!
I never thought about filing my own taxes in the past, I always thought it would be too complicated. Their recent advertising campaign showing that all you have to do is answer questions put me at ease how simple it is to use. Now that I've submitted my first tax filing, I won't ever go to anyone else again.
I love Turbotax. Most people hate tax season, but with Turbotax I can have my families taxes done in a few hours. The software is incredibly easy to navigate and I feel confident I am filing everything properly while getting the most money back. I will be a lifelong customer of this Intuit product.
What's great about it: Software walks you through step-by-step so you feel comfortable you are not missing a thing.
When e-filing I owed fed tax, the amount the program said I owed did not match the 1040 ez payment voucher the program generated. No way to ask the question if this was right. Found the help portion of the program totally worthless. Never did get an answer, filed my return and hoping for the best.
What's great about it: simple easy to fill out
What's not so great: efiling was confusing, not sure what was being filed
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Have been using Turbo Tax for over 10 yrs. & have never had any problems. Simple to follow & navigate. Every year they seem to find something else to improve. Keep up the excellent work.