I use Turbo Tax every year and find it a great tool for preparing my taxes. I would like more national comparison data like they use to do in the past.
What's great about it: Easy to use, great interfaces.
It is just so easy to import your employer and personal data from previous years and then have your W-2s imported accurately. It's just so quick and easy that anyone can follow the prompts to complete their taxes.
What's great about it: Importing of data from previous years and income sources
What's not so great: None found
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
I have been using TurboTax for more than five years now. I had tried a couple of other packages, but they just weren't user friendly. I am actually an accountant and would recommend this for anyone because of the interview process. It is great for those who are more tax savvy because it allows you to go right to the areas that you want to concentrate on.
My computer crashed this year losing 2012 return. I did have the other years saved on a backup. Extremely disappointing not to have been able to transfer one of the other years over to 2013. Took me twice as long to do and I'm sure I have lost some carryover deductions.
What's great about it: Done it with TurboTax for years