Customer Reviews Collected from turbotax.intuit.com
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
on March 4, 2014
Posted by: StevenD13
The help staff of Marcel, Misha and Kaily were patient and great. Misha should get a gold star for his patients and helpfulness during his time with me. As I mentioned to him, I've been doing taxes for almost 30 yrs and with Intuit/Turbo tax almost 20 yrs. I highly recommend Turbo Tax to my friends and co workers.
I've been using TurboTax for so long I can't remember when I started. It is so easy and thorough. The system asks me questions about things I would never have even thought of. I know I'm getting the highest possible return.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Has pages i would like to print but ,is not an option. I can only mark the pages with a flag, but I would like to print them, but I can never GET any help from turbo tax. Also when I apply my tax refund to next year Turbo tax comes up at the end and says someting stupid like "what tax planning you neither owe or get a refund" Plus many other thing that I would like to discuss with someone.
I have used Turbo Tax for several years and have found the program to be easy to use and understand. Completing the tax forms is a daunting exercise and this program simplifies the process. My only issue probably has more to do with me than the program. But I do have difficulty locating information after I have completed the process and am questioning myself as to what I typed. (For example, I am a minister but I get a W2 and have Social Security withheld so I am always thrown by the question of whether I received income as a minister and I always want to go back and check that section. It takes me some time to figure out how to get back to that specific question)
I like how Turbo Tax walks you through the steps in the "answering questions" format. Sometimes, though, you have to go in and manually open certain areas of the questions...one would think that it would automatically take you through all the steps by itself. And at the end when you are about to file, it asks if you would like to print a copy to review. When you click on this, it takes you to the turbotax website like a help session. It tells you it will give you the option later. So when you go back, you are saying e-file now before you get this option. But you don't actually file at this time, it's just getting you closer to filing. Finally you get the option to print before you actual "send" the file. It's a little misleading.