Customer Reviews Collected from turbotax.intuit.com
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
My Review
on March 4, 2014
Posted by: TCR2
I like turbo tax, have been using it for more than 10 years, but it never finds my previous years taxes. There all saved in the applications folder on my Mac along with the turbo tax application. That is my only complaint.
TurboTax takes an anxiety-producing, unpleasant necessity and makes it almost fun. I just answered, "Yes," or, "No," then clicked the recommended boxes and filled in the amounts. When I accidentally skipped something, it was flagged for me. No complaints!
After inputting all of our separate data for Federal single so we can each file for AZ, all of the data had to be reentered for one of us to complete the Federal MFJ. And I got an error that would not let me efile, so i'm still working on this. There was no AZ Sch S and there will be no easy way to carry over our information for next year for Fed. I'd like to be able to import one return into another, and I hope this will be a priority fix for the future as the number of states requiring SSMC to file MFJ or MFS is 50! Better still would be all 50 states recognizing SSMC, but that is beyond TurboTax!
I have used TurboTax for years and love it. This year there is a bug that gives you a "Validation Failed" message when you attempt to E-File. Even after following instructions to update TurboTax, the validation failed message persists. The fix is a complete reinstall and update of TurboTax followed by emptying trash. I looked everywhere for a live customer service rep to talk to and wasted hours getting the program to work. TurboTax knows they have a problem. Fix it or at least add the above fix notes to your 'Validation Failed" message.
It took multiple attempts to e-file my return. It kept stating that I had to check for updates. No updates were available. I had to restart my machine to e-file. Not a big deal, but just a little bit of a hassle.
The process is easy and fast, program is very user friendly. Did have a little problem validating the e-file, but work after reopen the program. Overall, a very good product. I will definitely use this again. Thanks, Turbo Tax.