Customer Reviews Collected from turbotax.intuit.com
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Almost glitch free
on March 4, 2014
Posted by: TammyfrmGreenwd
As usual, I had a very good experience doing my taxes with Turbo Tax. However, on the prompt asking me if I got first time homebuyer's credit, I accidentally clicked yes, and then couldn't figure out how to remedy the problem, even after referring to the help section. Instead of banging my head against the wall, I just had to start over. Disappointing.
There's really no reason to try to save a couple of bucks on some "other" software to do your taxes. If you want it right and with easy to follow explanations, just stick with TurboTax. I tried a "famous" tax program last year and it was a nightmare. It started out great, but then there was a problem and I couldn't go forward. I tried e-mailing and calling, waited on hold for over an hour and a half, then got a response that someone would contact me within A WEEK. What? I had one question about a PROBLEM with their program. When I did get a call, 6 days later, the guy was clueless. So, I just ate the money I'd paid for that program, bought TurboTax and finished my return the next day. No brainer.
The program was very intuitive and easy to follow for both beginners and those who know tax preparation. It could be improved by adding a comparison tool that allows a screen shot view of the refunds for MFJ vs, MFS
Overall this is a very good product for completing your tax return. The product is very thorough covering all of the items that I have needed in years.