TurboTax has changed a lot over the years I've been using it. It continues to be easy to use and makes doing my taxes fast. I used to fill the forms out manually and I know how much time it can take! The help access has changed and I think they are providing more at a cost (next higher level). There are still things I go to the IRS or the actual forms to verify, but that is just me, I need to know what changed from last year and that access is easy through the help buttons. I really like the new feature where the form can be displayed from the input page.
I've been using Turbo Tax for something like 16 years now and I would not go to another prep method. I find the program to be easy to use and worry free and the communication on the result of actually filing is up-to-date
Love, Love, Love the easy software. Do not see me using any other method to submitting taxes. With that said, i didn't see how to itemize donatables like in the past, pretty disappointed. This made calculating what we donated much easier than guessing.
Pros: I moved, My job status changed this year (switched jobs, lost a job, got a raise or promotion)