I've probably been using TurboTax for about 20 years now. I've even bought new computers when needed to keep up with the improvements TT is capable of on a faster computer. I like this new edition even better (without the time consuming videos which were sometimes pretty helpful, other times not). I had to use a real person to help me last year, so I called the tech number. The person I got was a CPA and knew exactly where my problem lay. Wow! Problem solved by a professional tax consultant. I love TurboTax and recommend it to everyone. I even told one CPA friend of mine that I didn't see how a tax service could possibly know all of the things I can deduct the way TTs step-by-step guide finds them for me. So I'm not changing!
What's great about it: Thinks of deductions you may have forgotten, explains plainly, provides support
I have been using Turbo Tax for many, many years. The program is very easy to use with various ways of getting help if one gets lost. This is the only program I have used since I have been doing my own taxes.
The only draw back is my Federal Civil Service annuity. Though I have reached my minimum age of retirement (MAR), Turbo Tax continues to pro-rate my annuity as if I was still under the MAR. I have to go back into the form and change amounts shown on 1040. Unfortunately, the error check lists the entries I changed as errors.
I like being able to get the free state and being able to use the electronic filing feature.
Keep up the good work!
What's great about it: Very easy to use.
What's not so great: Still can't figure out what to do with OPM annuity.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)