I've used TurboTax for several years now and I wish more software products were as simple as TurboTax is. It's complicated but makes everything easy for the end user! Terrific product!
What's great about it: easy to understand, fast, gives you confidence in your filing
What's not so great: Needed to remove some items and re-enter since system wouldn't accept 0.00 and caught 0.00 as errors
Got married this year and didn't know whether to file jointly or separately. I was able to complete the wizard both ways and increased my refund by over $500.
What's great about it: Love the import from previous years and this years version was especially easy to use.
What's not so great: I still don't understand the tax lingo to know if I completed my forms correctly.
Finally got the software to work and hopefully calculations were accurate, I pray I am not audited. Product would not download state forms and updates, kept getting error messages. After temporarily disabling several software products on my computer, firewall and protective software was able to get the product to work. Never had this issue in the past since I have been using Turbo Tax for several years.
What's great about it: Software when working properly straight forward and easy to use
What's not so great: Glitches, Could not get proper technical support when needed to resolve tech issues
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)