Customer Reviews Collected from turbotax.intuit.com
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Fast, thorough, & efficient
on January 29, 2014
Posted by: awyatt
I have used this for several years now. I have found it to be quick and efficient. When I have questions I have always been able to get them answered in a manner that makes me feel I have made the correct decision.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
This program is extremely user friendly. I have used TurboTax for many years. As one writer has already written about is Military Retired Pay needs to be clarified up front. Current writings as to qualified or non qualified is hard to understand. With changes in MRP rules the answers may vary down the road.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
I think this is the seventh year I have used the product. This year I had difficulty getting it to launch and spent an extended period of time with a customer service rep trying to correct. The next day, I Googled my situation and found an Intuit list of corrective steps. Sure enough, I had not updated my laptop's software. After the update, it worked great! In all fairness, the customer service rep assumed my laptop was fully updated. I thought it was. They were quite patient and gave me a full effort. They were prepared to offer me a refund if necessary. I'm glad it all worked out. Great, great product!!