I used Turbo Tax for many years. I find the software user friendly. Directions easy to follow. Explanations available if needed. Turbo Tax covers all the areas for deductions I might miss on my own. I love the automatic crossover from the previous year's return so I don't have to look up last years information and I don't have to type in the information that stayed the same, such as address, W-2 information (employer, etc). And Turbo Tax is a lot cheaper than a CPA or one of those tax chains that pop up every tax season.
At first I was skeptical and did not think I would be able to file my own taxes, but Turbo Tax was easy to use. I will no longer pay someone else to file my own taxes.