Turbo Tax is by far the most user-friendly method of filing your taxes. It is simple, yet thorough, as it does all the digging for you to get the highest possible refund. Don't know what I would do without it!
WORD should be an option for printed documents. Currently, figures and check boxes do NOT line up correctly. If audited, I could NOT decipher what figures belong where. I hope the IRS can -
if you know what you're doing and have kept records of all your taxes, medical bills etc...then it's a breeze...they should list all the records you'll need to have on hand on the box the disc comes in so you can gather everything before you start
Tax year 2012 is better(software itself) because when you want to print your return, you just click print compared to tax year 2013, before you can print you still have to click the print icon. Plus there should always be a person to talk to if you have questions.