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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Great Product!
on October 19, 2014
Posted by: JimmieTheGreek
I have been using Turbo Tax for years, and have always found the software to be a great and trustworthy way to submit my income taxes.
What's great about it: Easy to use. Reliable.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Returns
on October 19, 2014
Posted by: Laqutis
I have used Turbo Tax for the last 12 years and will continue to do so.
What's great about it: Easy to understand
What's not so great: Some IRS terms are a little confusing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
not as helpful as it should be
on October 19, 2014
Posted by: johnfromtexas2
in one of the forms related to business expenses/use of home, it offers to copy mortgage interest from a worksheet, but not real estate taxes
What's not so great: doesn't find info that has already been entered
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Less Stress As Usual
on October 18, 2014
Posted by: JeannieKarl
We've used Turbo Tax for several years and have had much success with it. Every year it gets easier and easier to use.
What's great about it: Easy to navigate through with easy to understand discriptions
What's not so great: I would like to see how much of the sections I've completed and how much more there is to do (page or number count)
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Could Not E-file My Returns
on October 17, 2014
Posted by: William33
After announcing that I had excellently completed everything Turbo Tax would not E-file saying I needed an update. When I tried to update it would not do anything. I tried calling - no answer first and on second try a recording to call tomorrow. Trying to E-file again it said mail returns. When I clicked mail it printed 85 pages and would not tell where to send them. Picking out the 20 or so pages required I had to send them to the address I had for the extension request which I knew was incorrect. I thought Intuit's lines & offices were overwhelmed but the next day the situation had not changed.
What's not so great: Would Not E-file Tax Returns
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Has gone downhill
on October 17, 2014
Posted by: Littlemo38
This year's (2013) program has become more impenetrable, with more frequent endless cycles. There was no explanation for why this year's state taxes were several times higher than last year's despite comparable levels of income, deductions, and credits and a huge Federal refund due. The printing instructions, when followed exactly, led to an endless cycle of Prepare PDF, Preview, or Cancel, all three of which returned you right back to the same menu. Overall I found this year's version to be far more difficult to cope with than versions from previous years.
What's not so great: Instructions have become more obtuse
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on October 17, 2014
Posted by: JLH67
Consistently user friendly excellent product and price. Have used every year since about 1997.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on October 16, 2014
Posted by: DaJaMo
Overall I love the product but there are a few aspects that are not very user friendly like the one noted above.
What's great about it: I like the step by step guiding and Its deductible
What's not so great: Couldnt get our of educaiton credits. system kept wanting me to complete the T1098 form there was no way to get out
Written by a customer while visiting turbotax.intuit.com