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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Turbotax for 2013 tax year
on April 2, 2014
Posted by: JimWard
The specific approach to considering each element separately really helps with those of us with little or no experience in understanding the tax code.
Really felt the product represented my best interests and did so
"intuit"ively.
"intuit"ively.
But, then, that's the whole point.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 1040 tax Return
on April 2, 2014
Posted by: AmbAsh
Thought it fairly quickly through each section. Glad they double check with questions on certain areas. Overall Excellent
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Problems this year cost me two extra hours
on April 2, 2014
Posted by: dmo7
I spent a few hours trying to figure out why Turbo Tax was not applying i-bond interest to education expenses. After a phone call to a tax expert, I was walked through a screen sequence that still tripped me up three times before I was finished. Good thing she stayed on the line.
When I tried to efile, I could not transmit the file. The error message suggesting I download software updates (which I had done the day before and then did again) and mail in my return if that did not work was not very helpful. Fortunately, a helpdesk person was able to assist me.
It was not easy to figure out how to contact a human being, but once I did, all the people I spoke with were helpful and well informed.
Overall, my experience doing my taxes was more aggravating than necessary.
When I tried to efile, I could not transmit the file. The error message suggesting I download software updates (which I had done the day before and then did again) and mail in my return if that did not work was not very helpful. Fortunately, a helpdesk person was able to assist me.
It was not easy to figure out how to contact a human being, but once I did, all the people I spoke with were helpful and well informed.
Overall, my experience doing my taxes was more aggravating than necessary.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Poor grammar for 1099R for pension
on April 2, 2014
Posted by: james54321
1099R pension data entry
TT forced me into a reduced taxable amount for a 1099 R that was fully taxable. TT drives a traditional pension entry into a RMD discussion and I believe this is wrong, H and R Block at Home has no such problem. Using TT I had to try several different interview-question-answers before I landed on the full amount as taxable, as it was last year and every year since the 1990s.
Because there is a set of answers that arrive at the correct taxable value, I believe the grammar was not clear enough for me to understand. Note that prior to 2013 I had prepared this person's taxes 8 years in a row using the H and R product.
TT forced me into a reduced taxable amount for a 1099 R that was fully taxable. TT drives a traditional pension entry into a RMD discussion and I believe this is wrong, H and R Block at Home has no such problem. Using TT I had to try several different interview-question-answers before I landed on the full amount as taxable, as it was last year and every year since the 1990s.
Because there is a set of answers that arrive at the correct taxable value, I believe the grammar was not clear enough for me to understand. Note that prior to 2013 I had prepared this person's taxes 8 years in a row using the H and R product.
another problem
I pay my estimated taxes using eftps. Last year I mailed my return and paid the tax owed using eftps. According to all TT instructions there is no way to pay the tax owed using eftps when using efile. The only way to pay is by check.
I pay my estimated taxes using eftps. Last year I mailed my return and paid the tax owed using eftps. According to all TT instructions there is no way to pay the tax owed using eftps when using efile. The only way to pay is by check.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax
on April 2, 2014
Posted by: flpirie
great product in giving us confidence that we are accurately completing our taxes and hopefully getting a refund. I have been a Turbo taxer for years and love it.
thank you
bp
thank you
bp
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Refund Magic
on April 2, 2014
Posted by: Sushu
I have been using Turbo Tax since 2000. Wouldn't use anything else for my taxes. Walks you thru every detail you need to get the most back.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
easy and secure
on April 2, 2014
Posted by: mrs7148
I have used turbo Tax for about 5 yrs and it has done a better job than the Jackson Hewitt or HR Block returns I have filed for half the price! It is easy to use, easy to understand, and I trust the logic.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Efficient
on April 2, 2014
Posted by: Janexxxxx
I appreciate the automatic recalculation every time I make a change so I can stay focused on the data. The only problem I had was getting rid of a blank line in an address section. I could not find a help number (I was at the end of the filing process) so I entered redundant information so that I could move on.
Written by a customer while visiting turbotax.intuit.com