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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
3
Disappointed in the end
on April 2, 2014
Posted by: jsteele3
Everything went relatively smoothly until I attempted to e-file my returns. I was unable to do so and got a message that there was an update available for my program that had to be downloaded first. I did that - five times - and after each time I got the same message. So, I finally gave up and filed by mail. But, I had already paid the fee for e-filing my state return. Figuring out how to get a refund was not easy. None of the FAQs on the Help forum helped and finding a way to talk to a human being was, I believe, deliberately made difficult by TT. However, after spending an inordinate amount of time, I was finally able to do so, with prompt results. But I was never able to e-file and wasted much time trying to do so.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long Time Tubro Tax User
on April 2, 2014
Posted by: Tmay49
This years Turbo Tax was a breeze to use. It was very well developed and through in all aspects. The questions were straight forward and very self-explanatory.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
First
on April 2, 2014
Posted by: HABY
Hoping for a shortcut for future 1040x instead of going through each review.
Thank you!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT!!
on April 2, 2014
Posted by: DaivdW
WORKS GREAT , HAD A ANSWER TO ALL MY QUESTIONS AND CONCERNS
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and reliable
on April 2, 2014
Posted by: Kmess
I have used Turbo Tax for several years and have never had a problem. The product does a great job of walking me through all of the income an deduction categories. I feel very confident that my return is filed correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mixed Feelings
on April 2, 2014
Posted by: mdsunshine
I would not want to fill out my income tax returns in this day and age without the help of a software program such as TurboTax! I really like TurboTax!
I like the ability to answer questions in a step by step fashion and also be able to view the forms when needed.
For the most part, I find it easy to use.
So many different situations have to be addressed by the software so as not to miss anything. What I find lacking are the help/tax help features. Most of the time when I click for more information, I find the "help" to be a basic description and no link to more in depth information.
Searching help has not been very successful for me. There is too much out there and difficult to find the exact information that pertains to my particular questions/situations. Also, I find it disconcerting that other TurboTax users are answering the questions. Does TurboTax screen them/the answers to be certain the information is accurate?
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Even a novice can work with Turbo..
on April 2, 2014
Posted by: jumpingjoe
Having retired in the middle of the year, I thought my tax return would be rather complicated. Turbo Tax walked me through everything and made sure I accounted for all incomes and especially all deductions. I would suggest walk through everything and not be in a rush. Even the program suggest have all records in hand before starting.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax review 2014
on April 2, 2014
Posted by: DennisVotaw
I've been filling my taxes using TurboTax for the last 5 years and found it to be a complete and supportive process.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com