I have been a user for the past 9 years and have liked the upgrades. It is also very cost effective and taught me more about tax codes. The videos and education windows are great and easy to understand.
A very important task that I used to pay a tax guy to do because of the frustration involved can now be done with only a fourth of the frustration that drove me to the tax guy in the first place. It also costed way less to get the finished product.