Trying to print a copy of the return is extremely frustrating. When you click the "print" button a box comes up with 3 options -- save as pdf, review, or cancel. Going to "print center" brings up the same dialog box. I wasted a lot of time trying to print my return.
Also, I saved one form as a pdf and am not able to find where the software saved it. Also frustrating.
Due to a mistake on my part, my taxes for 2012 were not filed, so I had a heck of a time figuring out why I couldn't get PINs for the 2013 return. I was eventually able to figure out the problem by talking directly to the IRS. An agent from Intuit Turbo Tax was able to confirm that my 2012 taxes were not filed. In terms of providing the correct forms and accurate filing, I will continue with Intuit because it works well.
Turbo Tax site for signing in was unstable - I was unable to recover my 2012 Tax Data or Transfer it as the computer I used for many years crashed in May of 2012 and I could not find my hard copy. Thanks to the IRS I was able to recover the file. I had problems with the State of VA as it claimed I had filed an Amended return. The only way I corrected the problem was to completely delete the file and redo it.
I have done my family's taxes for 9 years now using TurboTax. It has been an easy process and we have never had any problems with the IRS or state tax board.