Turbo Tax is a very good program, but it crashed in the midst of my trying to fix state form for auto pay to state, and would not reopen until I turned off my MacBook Pro.
I like Turbo Tax i really do, but for some reason it seemed to take longer to each return than last year. It seemed like there were more sections to the federal return which probably isn't the fault of TurboTax. The overall experience was great.
Best word to describe it is "trusted". Easy to use, excellent support and large User group. I've used it for years and now watch as my children follow suit.
On the downside this year... I was "shocked" at the state e-file cost. In hindsight... and keeping it in mind for next year... I'll purchase an envelope and a stamp.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)