 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Excellent
on March 29, 2014
Posted by: Lilacm
Is a great program, easy to follow, but when it comes to asking questions, not really good answers, this is the only item I really don't understand and or like. Sorry :( but I am happy with the program, i buy it every year. Now calling Turbo, I have to say is A 10 - AWESOME - REALLY ROCKED MY WORLD! I HAD A PROBLEM LOADING MY CD, AND TURBO, THE GUY THAT TOOK MY CALL REALLY ROCKED MY WORLD, HE WAS AWESOME, SO PATIENT AND REALLY HELP ME AND WALKED ME THROUGH. THIS GUY WAS MORE THAN AWESOME, GOD BLESS HIM!! :)
What's great about it: OVERALL GOOD
What's not so great: asking questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Simplified a lot of tax laws
on March 29, 2014
Posted by: Ftax
I had to buy Turbo Tax Business to complete 1041 after death of father in 2013 reporting his Trust which I became Trustee. - I'm still a little perplexed that a guy who wanted to split the little he had to his children was taxed so much on reported income after liquidating assets.
What's great about it: Helped enter complicated numbers efficiently in appropirate fields
What's not so great: It's still a complex tax system, should be easier
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Another successful return
on March 29, 2014
Posted by: Snoopy1967a
System should not waste my time doing the state return and then tell me they want $$$ to file it. Other than that, Have used turbotax for over 10 years. Always meets my needs.
What's great about it: Thorough review. good help files
What's not so great: Have to pay for state e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy as pie
on March 29, 2014
Posted by: Hawkeyetroy
TurboTax is easy to use and it guides you through the whole process of filing taxes. I could get my taxes filed for me for free but TurboTax is so easy I would rather do it myself. I have friends who use other software but I see no reason to try another product when I as so happy with TurboTax.
What's great about it: Easy to use, guides you through the process
What's not so great: Some questions are confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
saved me fees
on March 29, 2014
Posted by: grubbone
The overall instructions and format to answer the questions was simple.
During the review I had two errors, 1 on federal and 1 on state. It took a while to figure out I should go to the forms tab to address each error. Better instructions would have helped.
During validation E-filing I was instructed to download updates which I did. After three attempts with the same validation error I assumed the problem was more than an update. I did not want to mail my returns which was the instructions if the problem was not resolved with the update. So I saved my file and reloaded the software. Then I ran the update and it worked (all is good I hope).
During the review I had two errors, 1 on federal and 1 on state. It took a while to figure out I should go to the forms tab to address each error. Better instructions would have helped.
During validation E-filing I was instructed to download updates which I did. After three attempts with the same validation error I assumed the problem was more than an update. I did not want to mail my returns which was the instructions if the problem was not resolved with the update. So I saved my file and reloaded the software. Then I ran the update and it worked (all is good I hope).
What's great about it: was easy to navigate with clear directions and questions
What's not so great: Errors were hard to correct and e-filling was difficult.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 29, 2014
Posted by: LoreeZ
This was easy to understand and complete. It was inexpensive also, because I have paid a lot of money in previous years to do my taxes. I will use Turbo Tax from now on.
What's great about it: Easy to understand
What's not so great: Time consuming, but it's the same with all taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Surprised
on March 29, 2014
Posted by: skeptic8788
I have been doing my own taxes for a few years, but I doubt I will anymore. Turbo Tax was quick, easy, painless, and I like that it checked the work and that I can print its work sheets at the end for my records. I was very surprised at how easy it was, because I am not good with computers and I had been intimidated until a friend of mine showed me how easy it can be. I will be using Turbo Tax in the future.
What's great about it: Quick, easy, detailed, walked through everything, complete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax allowed me to do my parents' taxes
on March 29, 2014
Posted by: Crataegus
My father is in poor health and asked for help with his taxes. He had all the paperwork he needed, and a print-out of his taxes from last year, prepared with TurboTax.
My father's finances are way more complicated than mine. I couldn't have done it without TurboTax.
However, TurboTax kept crashing on his old MacBook Pro when I tried to look at the forms. So I tried to install TurboTax on my Mom's new laptop with Windows 8. It wouldn't work until I found an internet post saying to disable Microsoft .NET 3.5. Then it installed and worked great.
My father's finances are way more complicated than mine. I couldn't have done it without TurboTax.
However, TurboTax kept crashing on his old MacBook Pro when I tried to look at the forms. So I tried to install TurboTax on my Mom's new laptop with Windows 8. It wouldn't work until I found an internet post saying to disable Microsoft .NET 3.5. Then it installed and worked great.
What's great about it: Paper would have been impossible for me
What's not so great: Software trouble
Written by a customer while visiting turbotax.intuit.com