I always use the "walk me through this" option because if I don;t I'm afraid that I might forget something. As I'm going through my return, I can get extra information to help make decisions.
I've been using it for a few years now and I can't be any happier with Turbo Tax. Gets better and better every year Nobody want's to deal with taxes, but we have to.... with Turbo Tax, I can get it done easy!
I waited a week waiting for an email to tell me sales tax deduction in Schedule A was available. Email never came but a friend told me how to get updates on line. Different from last year.
What's great about it: easy to use; knows and pulls from prior returns as needed
The only reasomn I would use this softwware is to avoid entering allt the stock transactions - it has gotten progressively worse with each year - especially estimated payments - don't show up until too late
What's great about it: Less typing
What's not so great: Poor visability - lousy navigation