This is is a great tax software but it would not hurt to have a not so dumbed down version. FOr those people who are just using it for speed instead of know-how.
I have used TurboTax for years and find the 2013 edition unfriendly to users. I used to be able to print to review at any stage of preparation and now in order to this you need to be almost done with the return.
What's not so great: I liked the previous versions of TurboTax
Turbo Tax has done a great job of continuing to improve their product each year. I can remember it use to take much longer back in the beginning days. I really don't see how anyone could have difficulty in using this program. Everything is very easily displayed in a question and answer format. Transfer from previous years is done automatically. Other than getting Turbo Tax to pay my tax due I am not sure what else I could ask for..
What's great about it: The installation, data input, printing, and efiling has been made so easy i can't see why anyone would have problems.
What's not so great: No problems so long as it don't get to pricey.
It is pretty straightforward and easy to use. This is the sixth or seventh year I have used Turbo Tax. Previously I used an accountant, but when I went and tried the same return with Turbo Tax, I generated $200 more in deductions.
I work in the software industry and I've heard the phrase "It's as easy as using Turbo Tax" used by companies that wished their product was that good and that easy. Few are.