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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
4
on March 29, 2014
Posted by: Jude1240
I save my information every time I sign off besides saving it in between sections, yet when I go back and review it's missing. Every year this happens and I don't know why. I've been using Turbo Tax since it came out, and will continue to use it, however I wish I knew why it loses info I have previously entered. Does anyone else have this problem??
What's great about it: easy to use
What's not so great: keeps losing information I previously entered and have to reenter again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Gets more expensive and obtuse every year
on March 29, 2014
Posted by: ronwroc
Been using TurboTax for many years. I like the format of walking through the items. But it seems to me that it gets more complicated and less clear in its explanations as things go along. Also, changed residency from one state to another and insisted on still completing the previous state forms. Did not file but error check was annoying in insisting that I had to add entries for the previous (unused state). Also, adding additional states (my daughter had two that were not the state I was filing in) is ungodly expensive. Each is the cost of the original TT-Deluxe which include Fed and one state...what gives? Also, additional e-filing fees for additional states went up $5 (25% in the past year). Seriously considering going back to paper.
What's great about it: connects fed and state
What's not so great: lots of questions, explanations often hard to follow or unclear, additional states as expensive as the base program
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thanks for having phone support!
on March 29, 2014
Posted by: flyinghounds
Everything went fine until the validation process which got rejected because it said it TurboTax need updating. I updated several times and it still wouldn't validate. When I called the support, the rep suggested I restart my computer. I did this and it worked. I was able to transmit my tax return electronically.
So, THANKS FOR PHONE SUPPORT!!! Otherwise I would've been forced to mail a print copy in.
What's great about it: Easy to use
What's not so great: Won't validate the return until I restarted my computer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Keep Confidentail
on March 29, 2014
Posted by: DOrr221
I like not sitting in some tax preparers office wondering if I brought everything they are going to drill you for.
I can use Turbotax at home and take my time.
Especially if I need to wait to get a form that was slow to be mailed to me.
I can use Turbotax at home and take my time.
Especially if I need to wait to get a form that was slow to be mailed to me.
What's great about it: Do at my own pace
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 29, 2014
Posted by: jonesp
Gets easier every year. I liked my year to year stats at the end. I hate to sit down and do it, so many other things are calling. sugg. have a list at the end for all the documents to save throughout the year. I always forget something. It would be that much faster.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on March 29, 2014
Posted by: AnotherMacUser
I initially loaded the program on my Mac. Everything seemed ok except that every time that I started it up, it downloaded a new version (apparently the same version). When I went to e-file, it said that I needed to update before I e-filed. I said ok and it (re-) downloaded the federal forms, but it still said that I needed to update before I could e-file.
I ended up installing it in a Win8 virtual machine on my Mac and then everything went ok through the e-filing process. Unfortunately, I had to spend the time to verify that all the same information was in all of the forms before I trusted the transfer enough to do the e-file.
I ended up installing it in a Win8 virtual machine on my Mac and then everything went ok through the e-filing process. Unfortunately, I had to spend the time to verify that all the same information was in all of the forms before I trusted the transfer enough to do the e-file.
What's not so great: Mac version did not remember it had been udated -- could not e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
another max refund!
on March 29, 2014
Posted by: jammer53
always the best product and the user-friendliest!
What's great about it: allowed me to easily value cahritable contributuions; allows mw to easily calculate deductions.
What's not so great: too long to open saved work, too long to update
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Peace of Mind
on March 29, 2014
Posted by: mtkids6971
Have used this Intuit product for many years and would never use anything else. Have complete confidence and peace of mind that all is being done to assure that my taxes are being done to the best of my knowledge and Turbo Taxes.....
What's great about it: complete confidence in process
What's not so great: nothing!
Written by a customer while visiting turbotax.intuit.com