I've used Turbotax for more than 25 years. The program has been improved much over the years and is very easy to use. I like the federal and state e-file capability, but to pay for the program and then to pay 1/2 the cost again for the state e-file is exorbitant. It would be a great improvement to include a free state e-file when the proram is purchased
What's great about it: Easy to use
What's not so great: Exorbitant state e-file charge
Very easy to use, with or without any tax knowledge; ability to download payroll and banking/investment data make prep time easier; helps find deductions through easy to understand questionaire
What's great about it: User friendly
What's not so great: Can't pay for state software from federal return