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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
4
E file
on March 28, 2014
Posted by: OldStahsh
The program said I was fine, but when I tried the transfer, the program said "No Baby try again". I tried 5 times, & TT said that there was a mistake and if you fail after several attempts, then you have to send it by mail. Prior to that I went through the programme several tymes & TT said I was cool but at the end, when I tried the transfer TT said "No Can Do" . Now I have to find all the forms, go to the post office. Instead of doing it the easy way, I now I have to go to the post office etc. A real drag.
What's great about it: personal information, calculations
What's not so great: Could not eFile.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Happy but frustrated
on March 28, 2014
Posted by: Rosie8024
1, The program was hampered by lack of clear instructions in an unusual situation. 2. In the Review section on Schedule E, the program could not distinguish the difference between Rental Property and royalty Rents. In the Review, it would ask for days the property was rented, days occupied by owner. If I put any values in either box, it would ask a bunch of questions that had nothing to do with royalty Rent. I finally entered a zero in each box and the program said that the sum of the boxes had to add up to 365. So I put a zero in one box and nothing in the other. The program then said that since this was royalty Rent, there should be no entry in either box but it would not let me delete the zero--so round and round we went and the program never would remove this "error".
What's great about it: Easy to input
What's not so great: Hard to find out where some data came from.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 TurboTax Review Comments
on March 28, 2014
Posted by: johnnyelectron
Somewhat confusing because proceeding to the next step was sometimes very clear and sometimes a question was asked rather than just stating "continue to next section" or something similar.
I did have a question about how to respond to Turbotax's instructions for Required Minimum Distributions when the distribution for the year is above the RMD. This is really confusing and needs to be made very clear. If calculation is required, all required information needs to be fully defined.
I've used TurboTax for many years. It's not perfect yet.
What's great about it: Fairly clear instructions
What's not so great: Inconsistent terminology for the same general action
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Charged for e-file but didn't get e-file
on March 28, 2014
Posted by: wayneadams
I have used TurboTax for maybe 10 years or more. No complaints. This year, I decided as usual to e-file. After I agreed to allow a direct deduction from my bank for the tax payment and agreed to pay for the e-file service by charging my credit card, the software was unable to complete the e-filing. The error message indicated that I must get the latest updates to Turbotax before my taxes could be filed. I followed the instructions explicitly, but it would not perform the software update, so all I could do was, print and mail my return. Problem with this is that I don't have any idea what happened to the direct payment of taxes that I authorized and I have no idea how to get a refund of the e-file fee that I was charged. Every avenue in Turbotax indicates that the fee is gone and there are no refunds - sorry. I will never use E-file again and may never use TurboTax again. There seems to be no way to ask a simple question in this software. All ther is is message boards where you try to find a similar issue which is hopeless. I am definitely going to look for another way to do my taxes next year.
What's great about it: Software is great for tax prep
What's not so great: E-file snags are a nightmre
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Amazingly simple.
on March 28, 2014
Posted by: hyjnx
This was my first time doing my taxes on my own. Not only that I also got married last year and got a new job. I thought it was going to be a nightmare to do my taxes. But paying a bunch of money for someone else to do it for me seemed like an even worse idea. I purchased turbo tax, and instantly from the loading screen I had a smile on my face. "Ok, its taking longer than a moment". Classic. In the end I got more money back than I've ever received and even made a list of things to look for next year to hopefully get more money. Thanks Turbo Tax!
What's great about it: Step by step walk through was great.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great software and service
on March 28, 2014
Posted by: LauraW60
My family and I have been using Turbo Tax for years. Tax laws change constantly and each year we find it very easy to understand how they affect us because Turbo Tax has so many useful and clear explanations, such as those under "What is this?" The language used is friendly and it is meant to educate users instead of intimidating us.
What's great about it: Easy to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax user
on March 28, 2014
Posted by: Jamesmc
I have been using Turbo Tax for more than ten year now, it just seems to get easier and quicker every year. I recommend Turbo Tax for anyone that wants to do their own returns. Couldn't be much easier.
What's great about it: Quick, easy, accurate, up to date
What's not so great: cost of filing state e-file ( not a big con though)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Pleased with refund
on March 28, 2014
Posted by: tjm27
It is a good program that saved me hundreds of dollars. Going to a tax return place - rips you. This is a wonderful and thorough program.
What's great about it: Easy to follow
What's not so great: Didnt have all the information and took me more time
Pros: I moved
Written by a customer while visiting turbotax.intuit.com