Have been using Turbo Tax since 2005 and have consulted with your professionals on two occasions during that time. Both consultations had positive results. It is probably just me, however, I did have a little trouble determining how to make contact with your professionals.
I have been using Turbo Tax for many years and initially they admitted had issues. Nowadays, I sincerely recommend it to my friends because I believe in it
What's great about it: Easy to use
What's not so great: No one to call when errors out
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)