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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Best service EVER!!!!!
on March 24, 2014
Posted by: wallynoel
Love this service. Been using for many years and couldn't be happier.
Had a few years returns checked by another tax service and they could not find one extra dollar in additional refund money.
The cost of the software is the best money I spend each year. I will be a customer for life. Highly recommend this product.
What's great about it: easy to follow and all questions answered as I wnt along
What's not so great: NONE
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
tax done
on March 24, 2014
Posted by: babydog1
All in all I like the whole program. Easy to use, fast and affordable.
What's great about it: easy to use
What's not so great: sometimes terminology was not understandable
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Awesome As Always. . . Just One Thing
on March 24, 2014
Posted by: rebeccab
Once again this year I had to do a bit of my own research online in order to make certain that I was doing the correct thing when it came to questions about earned income when my spouse and I live in two different states. Basically, the question is always unclear when it asks to enter the amount of income earned while in/outside of the primary state. The software does not allow the user to separate how much was earned by one spouse in one state and how much was earned by the other in another state. This would be helpful. It would also be helpful to have the software help to determine whether the spouses live in community property states and then to allow the user to decide how to proceed from there. With the questions being so limited and worded as they are, it makes it very easy to make a huge mistake and end up getting way too much of a refund. . . risking an audit and owing big later.
What's great about it: Ease of Use and Detailed Explanations
What's not so great: Unclear Interview Re: MFJ Living in Different States
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on March 24, 2014
Posted by: Apache59
The analytics really caused our return to be nearly 100% higher this year compared to last year - reason being that we now have a kid in college and were able to take credits that we didn't know about.
As a result, I am actually redoing our 2012 taxes with Turbo tax to see if I can claim other credits/deductions that I didn't know about.
What's great about it: It really saved us a lot of money compared to how we did it last year
What's not so great: Some of the reports weren't fully functional when the software came out
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to Use
on March 24, 2014
Posted by: 43bob
Am not real computer savvy, but have been using TurboTax for 10 years now, has been a pretty good experience so far. Have had no problems understanding how to get it done.
What's great about it: Step by step, easy to use, easy to understand process
What's not so great: Don't like the filing fee for state refund & processing fee, think are a bit high
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some shortcomings
on March 24, 2014
Posted by: Cookie852
I have used Turbo Tax for many years. I have occasionally tried another brand but have always come back. However, this year there are some worrisome things that happened when doing my return. When I went through the "guide me through it" process (which I always do so I don't miss anything), I went to end without the program ever asking for my direct deposit information for my refund. I thought I might have missed something, so I did it again. Once again, no request for a direct deposit of my refund to a bank account. When I printed out my forms, that part on the Federal Return had xxxxx in it. Good thing I printed them out and gave them a look before I proceeded to efile. Also on my state return, I was dumbfounded on why I owed twice what I thought I did. AGAIN, I found out that no where in the collection of information process did it ask how much I had paid into the state for estimated taxes. CRAZY!!!! So I went back into the forms section and typed in the information directly to the state form. These things have been included in the past versions of Turbo Tax, and this year it is missing. Not really pleased. Next year I will look at other options for tax preparation.
What's great about it: Detailed and thorough (for the most part), easy to use
What's not so great: Left important things out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Could be better
on March 24, 2014
Posted by: jbtax100turbo
1) Error checking: I have used TT for years. This year, on both returns I have prepared so far it passes error check, then catches errors when you go to print.
2) Pushes paid services: even on my son's $6 refund return, it pushes the paid services.
3) Irrelevant questions: for my son, it established early in the interview that I had claimed him as my dependent, but it still drove through the entire list of questions on education credits only to conclude - gee, he can't get the credit because he's a dependent.
2) Pushes paid services: even on my son's $6 refund return, it pushes the paid services.
3) Irrelevant questions: for my son, it established early in the interview that I had claimed him as my dependent, but it still drove through the entire list of questions on education credits only to conclude - gee, he can't get the credit because he's a dependent.
What's great about it: They cover most everything
What's not so great: late error review; pushes paid services; asks irrelevant questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax13
on March 24, 2014
Posted by: rickyojo
I overall find TurboTax easy to use.
What's great about it: I like that information from prior years is transferred
What's not so great: I did not understand why the forms had to be delayed.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com