I have used Turbo Tax for several years and plan to continue in the future. I have not seen any problems with the process and all of my specific needs are covered. I also use the program to complete a few of my childrens tax filings so the five free FED filings are worthwhile for me.
What's great about it: I continue to use Turbo tax for filing
The software can only do so much. So, I'm not necessarily blaming Intuit/TurboTax but, you can't just blindly enter your numbers and expect the software to do everything. For example, I had finished preparing my taxes & my refund was almost half of my income. (??) I had just transposed 2 numbers which as far as the program is concerned is right. I presume the program is only looking for a number in the 2 fields in question so as far as it was concerned, everything was correct.
Also, what you get in terms of support when you buy the software is confusing. So are there forums. The search engine is not specific enough. For any simple question, it returns hundreds if not thousands of unrelated topics. (PS. I would've given the program three and a HALF stars out of five but the rating system doesn't allow for that)
What's great about it: The software itself is easy to use
What's not so great: Be careful
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
I have used TurboTax for many years and in the last few years, the capital gains and charitable contributions have been made extremely tedious to enter. The forms assume that you must all information necessary in a detailed audit rather than information necessary to file a return.
Also, the Long-Term Capital Gains reinvestment transactions don't properly transfer from Quicken.
Other than the areas discussed above, the program is great.
What's great about it: Simple to use, forms match documeents received in the mail
What's not so great: Capital gains and charitable contributions are way too complicated for entry.