 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Excellent Program
on March 20, 2014
Posted by: WizardSix
TurboTax lived up to it's advertising. I was extremely satisfied while using the program. The steps were easy, and built confidence along the way. Very good prompts and double checks. A very good and reliable way to do one's taxes.
What's great about it: Easy to use. Gives first time users confidence,
What's not so great: None in my experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excelent
on March 20, 2014
Posted by: dean1484
The product keeps getting easier and easier. Thanks for all you do.
What's great about it: Easier than last year
What's not so great: non
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank goodnes for tech support!!!
on March 20, 2014
Posted by: gingerb71
I really am mentally challenged when it comes to filling out tax returns. My tax preparer retired and my daughter bought the TurboTax for me. I came to areas where I wasn't sure what went where so I called in for help. They were so patient with me and walked me through every issue I had.
I am TOTALLY sold on this product and recommend it highly!!!
The technical support personnel rock!!!
What's great about it: Tech support walked me through areas of my tax return that I totally didn't understand
What's not so great: That I didn't understand what was asked of me but that had nothing to do with TurboTax;.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great results as usual
on March 20, 2014
Posted by: Mogle
The log on screen did not come up when I attempted to pay for state e-file. I was lost not realizing I had to sign in. After 5 or 6 attempts, the log on screen appeared and I was able to log in. It took me straight to the payment screen and there was no guidance on how to update my personal information (new email).
What's great about it: Guided me step by step. Provided guidance when necessary
What's not so great: Payment for state tax efile
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good Product
on March 20, 2014
Posted by: chupacabras01
I've been using TurboTax for more than 10 years, and it's able to do, and account for, everything that I do financially. Granted my situation is not very complex, but it really makes the process painless with a virtually idiot-proof interface.
What's great about it: Easy, easy, easy...coaches me through everything. Takes the nightmare out of taxes
What's not so great: None - if you can read, you can do TurboTax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Soo Easy
on March 20, 2014
Posted by: Cr8487
I've liked using this software for a number of years now. It is so user friendly and easy to complete, especially if you have used it before - always imports last year's taxes and gives a snapshot comparison of the two years, which helps make it easy to see obvious errors in your entries.
What's great about it: Only had to answer the questions!
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Timing!
on March 20, 2014
Posted by: LadyLoihle
Overall, Turbo Tax makes it much easier for people to ask questions, receive answers - plus the simplicity of making changes is great. I've trusted my taxes to them for the past 20 years that I can recall at this point and wouldn't have it any other way.
What's great about it: The easy way things are explained.
What's not so great: Some explanations were not for the uninformed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax ruins a legacy product
on March 20, 2014
Posted by: failedsoftware
Very disappointed after having been a customer for many years.
Too many bugs for a product that has been around for so long
Why would I wait for software fixes with such poor development.
Too many bugs for a product that has been around for so long
Why would I wait for software fixes with such poor development.
Support for basic product issues is very poor. I see no reason to pay for support if the issue is a product related failure.
The help forum format mostly relies on opinions from users and amateurs instead of trained personnel.
That is the standard for poor service.
That is the standard for poor service.
What's great about it: Was user friendly
What's not so great: has turned into just another software product with many bugs.
Written by a customer while visiting turbotax.intuit.com