 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
4
2013 Federal Tax
on March 19, 2014
Posted by: mcintoja
I always use Turbo Tax. That sums up my experience.
What's great about it: Always easy to follow and understand
What's not so great: Would like to see forms in a side window
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mostly good
on March 19, 2014
Posted by: SusanFromVT
I have used TT for years. Every year my returns become more complex, and it becomes more difficult to feel confident I have done them correctly. Without TT, I would be completely lost! The step-by-step instructions are very good, making it easy to fill in the blanks and then TT does the calculating and filling in the tax forms.
My biggest problem comes when the final review says something has to be changed to be correct. The paragraph explaining what has to be done is often unclear, and the way to fix the problem is difficult to determine. It would be better if there was a way to get a more detailed explanation that would truly help.
When I try and fix the things that are indicated, it often causes something else to require changing. One solution produces more problems! Eventually I can figure out what the program wants, but it is a struggle.
I have used higher level versions, and still have the same difficulties.
Overall, however, TT is very useful and saves the expense of paying an accountant to fill in the blanks - they use tax programs, too. And I would still have to do all the work of getting the records together and in a comprehensible order!
What's great about it: Just have to fill in the blanks
What's not so great: Review lacks enough explanation of what to do
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Help Center
on March 19, 2014
Posted by: Ginty
Representative, Debbie, was helpful, patient and skillful in solving my problem with the sign -in page.
What's great about it: Excellent
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easiest, Safest, Helpful
on March 19, 2014
Posted by: Irishmo
For the price you will never find anything better. Also you won't have to gather and drag a box of papers to someone at at certain time. They tell what you need for that step and give you plenty of time to find info. Also do it any time you want to, no waiting for an appointment, or having to drive somewhere. Especially in cold states where a storm can come on your appointment day.
What's great about it: Everything is right there to help you file. I have used this for 14 years plus. Never had any problem.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax adventure
on March 19, 2014
Posted by: JCherry
I love using turbo tax. it works great for all users and is very easy to navigate. Thanks turbo tax for making my life easier.
What's great about it: step by step with instructions
What's not so great: ?????
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nothing beats TurboTax
on March 19, 2014
Posted by: LadyDiTech
I am very satisfied with using Turbo Tax and have done so for many years now (since 2008). If I have any questions or concerns I can check the TurboTax community and usually find the answers to my questions.
What's great about it: I can work on my taxes any hour of the day at my convenience!
What's not so great: None so far!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Done!
on March 19, 2014
Posted by: Becky19
Turbo Tax is easy to use but thorough enough to help make use you get all deductions available. I feel confident that it is right and has no red flags.
What's great about it: Easy to use yet thorough
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Saves big bucks compared to Tax Companys
on March 19, 2014
Posted by: pair
Getting easier every year. I don't pay to have my taxes done any longer.
What's great about it: easy to enter data
What's not so great: would like a % done information
Written by a customer while visiting turbotax.intuit.com