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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
4
A few helpful tips
on March 18, 2014
Posted by: ThomasPhillips
1. This year I chose to skip around to the various sections I knew were relevant to me instead of having TurboTax lead me though all the sections. When I tried to enter information for the part on dependent care expenses I went right to that sections and started entering the relevant information. When I was finished I got an error message say something to the effect that 'I had no qualifying dependents' I went back and review the personal information for my dependents #which turbo tax remembered from last year# and found nothing was wrong. I repeated the process several times, each time getting the same error. My wife then poked around #I'm not sure quite what she did# and found the section where I enter in the dollar value of my expense for each child #I believe this may have bypassed this by skipping to the different sections# Once I entered the $ amounts the software accepted the credit. Two things to change: 1# make sure someone skipping to the dependent care expense section will see this screen where you enter the $ amounts you are claiming and that there is no way this could be accidently bypassed. 2# change the error message #cited above# It sounds like there is something wrong with the personal information I provided on my dependents when the real problem was that I missed the screen where I was supposed to enter the $ amount I'm claiming in child expenses.
The second thing I found confusing was that the software did not subtract the amount I entered for my dependent care flex spending account #from my W2# from the total amount I spent for childcare. My understanding is that I'm supposed to enter the total amount and then subtract the amount in my dep. care flex spending account and then #in my case# the credit is 20% of that difference. I did not see where this was done and am left to assume that it was done. Show the user that this is what is being done. Am I wrong here??
Ohterwise...its a great product.
Cheers, tp
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 18, 2014
Posted by: BryaninGrandvu
Local return still seems confusing.
What's great about it: Simple, straightforward, fast.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 18, 2014
Posted by: blndyboy
always easy to understand and follow. simply the best
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of use
on March 18, 2014
Posted by: geohall
Very user friendly. Help topics were clear and helpful. The update software feature should be moved back to the beginning. I didn't see it until I went to check the returns.
What's great about it: Very user friendly
What's not so great: I didn't like the update software at the end. It was more effective when it was done each time the program started up.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It is done . Thank you turbo Tax
on March 18, 2014
Posted by: jeeps
Like I said above. DONE
What's great about it: Direct. To the point. Clear questions and answers.
What's not so great: None really
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be better
on March 18, 2014
Posted by: Torito14
It was easy to follow instructions, but I was getting a message that forms were not available. However, when I looked for help in the frequently asked questions page the status of forms appeared as ready. This was about a two to three weeks wait. I almost gave up, but I updated the program one more time until it finally worked. If this was smooth, I would have been done about three weeks ago.
What's great about it: Instructions and steps are easy to understand
What's not so great: No live support when needed help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tech support is extremely helpful.
on March 18, 2014
Posted by: manolian
I love turbo tax I will never use anything else.
What's great about it: Program is super easy to use and was done in no time at all.
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good - As Usual
on March 18, 2014
Posted by: TommyInNWOhio
Significant changes for us in 2013. TurboTax took all in stride except didn't like rollovers from 401K's to IRA's. Also ignored box 2B checked that rollovers were "total distributions".
What's great about it: Brought 2012 info forward
What's not so great: Rollover glitch
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com