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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Sensible
on March 18, 2014
Posted by: CatatogaKid
Have been using turbo-Tax for several years. Very satisfied.
What's great about it: Easy instructions, good help
What's not so great: No way to add foreign pensions other than Misc. Income
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My TurboTax
on March 18, 2014
Posted by: NesterLace
Support helped me to download software. Thank you. I have used TurboTax for many years and am well pleased with the results. I will continue to use TurboTax in the future.
What's great about it: Wonderful support, easy to use
What's not so great: Had difficulty downloading software
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 Turbo tax better than 2012
on March 18, 2014
Posted by: taxfiler11
Asked if filed certain forms last year with form number but didn't tell me what the form was about or title of the form. I had to stop and look it up to see what it was about so this took a little more time on my part.
What's great about it: Seemed much easier to get around this year
What's not so great: Asked about forms without specifing what the form was for
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
You've done it again!
on March 18, 2014
Posted by: mdd23
I've been a beta tester in the past and have used your product for years. I can only compare it to preparing taxes by hand and times when I've hired a tax preparer...far less headaches than the former and TT affects the pocketbook much more gently than the latter!
What's great about it: Straightforward, eases conerns on being accurate
What's not so great: Needs a few more hyperlinks to a glossary (explanation of terms)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on March 18, 2014
Posted by: SkidRowPete
Third year using turbotax- Easy, efficient, no problems
What's great about it: Straightforward
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too complicated on end-
on March 18, 2014
Posted by: swise
I have been using TurboTax for years and this is the first time
I had wished for another program. Everything worked fine until I reached the end after completing the forms. The program is too complicated to finish. Needs to be changed or you will lose a lot of customers after this year.
I had wished for another program. Everything worked fine until I reached the end after completing the forms. The program is too complicated to finish. Needs to be changed or you will lose a lot of customers after this year.
What's great about it: O.K. Until end-then everything was to complicated
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Great -- right down to the last step. Then NOT
on March 18, 2014
Posted by: Planmeister
I like Turbo Tax (Mac), but it has let me down at the last step - e-Filing.
It did so with my Joint Return, and I didn't know to ask about it, so wound up filing by hard copy: Printing extra copies (~40 pages), envelop-ing them, and mailing them. Extra cost, and extra handling. Yuck!!
When this happened again today with my daughter's much simpler return, I decided there must be a better answer. I had updated my app and all forms. But the error message told me the e-File hadn't completed because I needed to update apps/forms. FAQs sent me to inTuit's support line.
What I was told by the inTuit tech is that this is a Mac-specific and KNOWN problem! Wow! So the tech asked me to "force quit" TT, restart the Mac system, and try again. I did.
Fortunately, TT had retained all my payment details (different for Feds and State), and I was able to complete the e-Filing.
But it shouldn't have been this hard.
Dear inTuit: Please fix this for 2014. I have been a loyal user for many years (always on Mac), and would like to feel good about using and recommending TT in the future. Your reputation is hanging by a thread. [I'm exaggerating only to make my point.]
What's great about it: Everything else!
What's not so great: e-Filing failed!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 18, 2014
Posted by: Sandi712
mostly very easy to follow; one or two areas made me think about how to respond. Overall a very good product.
What's great about it: easy to follow prompts
What's not so great: nothing here
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com