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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
3
Failed updates
on March 17, 2014
Posted by: unionky
tried to update as recommended. Updates failed on numerous attempts. Had to access help info to determine procedures to fix. Had to direct connect router to PC to successfully complete updates
What's great about it: easy to use
What's not so great: had problems with updates
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
not too hot this year:(
on March 17, 2014
Posted by: tenciav
when i went to try and live chat with someone.. the system was off line.. after my taxes were rejected and needed some corrections to be made, the system was prompting me to pay again for state taxes... not cool!! I paid once... then they demanded to pay again in order to resubmit.. i went ahead and printed and mailed them in... not too thrilled at all:(
What's great about it: its quick and efficient
What's not so great: it wanted to bill me twice for state... not too happy about that...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrated
on March 17, 2014
Posted by: BethBeny
I prepared my 2012 returns using Turbo Tax. The 2013 software asked if I had filed using turbo tax in 2012 but it couldn't find the return since I had used another computer. I retrieved last year's file and copied it to my current pc but I couldn't get turbo tax to look again for the 2012 file. I reached out to the help community and couldn't get this question answered so I had to manually reference the 2012 data.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 17, 2014
Posted by: cemoyva14
Have used Turbo Tax for years. Occasionally get confused with instructions. For example, I filled out everything but one missing piece of information. I had no trouble in adding it to Federal, but it was not clear that I would have to edit the state portion again. when I tried to say it was complete without clicking the edit, I was in an infinite do loop.
What's great about it: Mostly easy to use
What's not so great: personal property tax portion difficult to understand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 Fed & State Tax
on March 17, 2014
Posted by: Aberzak
Been using Turbo Tax for many of years. It seems to be easy to follow the required steps for entry.
What's great about it: Was fast when you have all the documents required
What's not so great: Would like to see the Tax Sheet both Fed and State while you are entering data during the question phase
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Well Done
on March 17, 2014
Posted by: PJtamu77
Best in the last 10 years of Turbo Iax
What's great about it: Easy system
What's not so great: NA
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to File
on March 17, 2014
Posted by: gordie81
I am a long time TurboTax user. I enjoy the interview style questions and all of the built-in and on-line help features. This year my wife started her own business and I thought it would be impossible to do the taxes myself, but TurboTax guided me right through it with no trouble.
What's great about it: Easy navigation, clear explanations
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Outstanding as usual!
on March 17, 2014
Posted by: Titan2011
Program ensures you are not missing vital info. The only issue I have ever had (I use Turbo Tax every year) is that it always asks for info pertaining to my wife regarding being self employed. She has not been self employed for several years.
What's great about it: Very easy to use
What's not so great: None
Written by a customer while visiting turbotax.intuit.com