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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.6
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal + E-File 2013 - Mac/Windows
Customer Rating
5
ALMOST EASY
on March 17, 2014
Posted by: SueQE3
I always use your product - my late husband started the process many years ago - I continue since his death since it is easy to do for the most part.
For property sale the directions could be clearer - confusing over what to use for cost of home, for example.
Where and how to ask for help could be clearer.
What's great about it: Easy direction
What's not so great: Some items difficult to understand
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Minor Problem, I guess
on March 17, 2014
Posted by: DustyKat
When you start, Turbo Tax asks for the address from the W-2. But, on the forms it prints to be sent to your Federal, State, and Local Tax Dept., it lists the W-2 address as the same address as your place of employment.
Problem is, sometimes these are two different places. Shouldn't Turbo Tax ask if the W-2 address is the actual place of employment, rather than assume that it is?
What's great about it: Easy to use.
What's not so great: W-2 address not the same as Working Address
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
got the job done
on March 17, 2014
Posted by: ivy8
I really liked using TurboTax last year so I used it again this year. I'm surprised that there were more technical issues this time around though:
- When I tried to do "Visit All" it would only take me to the first section without advancing to the next (hence requiring me to manually go through them step by step).
- Some sections that I found out to not be relevant to me were difficult to backtrack to the original menu.
- transmission of my e-file couldn't go through, even after I had checked for updates; had to restart the program and go through the steps again leading up to transmission (info was already saved, fortunately)
- When I tried to do "Visit All" it would only take me to the first section without advancing to the next (hence requiring me to manually go through them step by step).
- Some sections that I found out to not be relevant to me were difficult to backtrack to the original menu.
- transmission of my e-file couldn't go through, even after I had checked for updates; had to restart the program and go through the steps again leading up to transmission (info was already saved, fortunately)
A couple other things:
- I wasn't too clear if "Start" meant that I had to go through all the sections or if they would be auto-filled with $0's if I skipped them (vs. risking getting to the end and finding out that I had major gaps).
- Some things could've used a bit more explanation (e.g., traditional vs. roth IRAs - I have a rollover IRA and the Learn More window seemed to suggest that rollovers were a roth IRA, but I had to research online to confirm that it was traditional IRA).
- I wasn't too clear if "Start" meant that I had to go through all the sections or if they would be auto-filled with $0's if I skipped them (vs. risking getting to the end and finding out that I had major gaps).
- Some things could've used a bit more explanation (e.g., traditional vs. roth IRAs - I have a rollover IRA and the Learn More window seemed to suggest that rollovers were a roth IRA, but I had to research online to confirm that it was traditional IRA).
Overall though, I got my taxes filed. I still like TurboTax, but I'm a bit disappointed with my experience this year vs. last year.
What's great about it: "Learn More" links, pre-filled info carried over from previous year's return
What's not so great: technical glitches
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
IRA & PENSION
on March 17, 2014
Posted by: SUZIEQ904
In final printout Turbo Tax lumps my IRA RMD and my PENSION together on line 16b, instead or separating
IRA in 15a & 15b and pension on lines 16a & 16b.
The total on 16b is correct as far taxable vs. net amount.
IRA in 15a & 15b and pension on lines 16a & 16b.
The total on 16b is correct as far taxable vs. net amount.
What's great about it: Total is correct
What's not so great: does not seperate IRA & PENSION in final printout.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Confused
on March 17, 2014
Posted by: moaalii
Overall, you're program is decent. Not sure if I will use it again.
What's great about it: lots of topics, step by step
What's not so great: confusing, couldn't print out copies to be mailed, no piece of mind.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Vet Refund
on March 17, 2014
Posted by: DougVet
Once again TurboTax didn't disappoint me. Thanks for the easy help and getting my return submitted.
What's great about it: Easy to use
What's not so great: I had to pay to submit my Idaho e-return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy-Peezy
on March 17, 2014
Posted by: Chris1226
I used to always stress about doing my taxes. Always put it off until the last minute. Turbo Tax truly makes doing my taxes a no stress event.
I'm always recommending it to my friends.
What's great about it: Makes filing stress free.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Painless!
on March 17, 2014
Posted by: suesue21354
Turbo Tax makes it super easy to file any tax return. It walked me through every single step and explained things I was not familiar with.
What's great about it: Walked me through everything
Written by a customer while visiting turbotax.intuit.com