I've used Turbo Tax for 10yrs now and have never had an issue. I purchase the Audit Protection and had to use it one year due to a missed document. They handled all the communication with the IRS and cleared the matter up for me. The IRS forgave the $13 plus interest that I should have paid.
What's great about it: Extremely easy to use. Very informative.
I would use the product again, it was easy, fast and straight-forward with access to explanations if you needed them. But the cost of submitting a state return e-file is too high and the cost for additional states for filing is also too high.
What's great about it: step by step Q&A process, comparison to last year
What's not so great: cost of filing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
I have been using Turbo Tax for 20 years - amazing! Each year it improves. I like how easy the income and deductions are and the fact you can return to it easily. Plus I like seeing what I entered for a total in the previous tax year. Great job! Thanks, Linda Hatton
What's great about it: The step by step plus being able to return to a specific section
Feel exceptionally good about having my taxes checked. Like the advice and the format of the print out of worksheets. What use to take days now only takes a couple of hours...that is if you have all your documents at hand. I no longer dread doing my taxes.
What's great about it: Easy and interesting and important info.
What's not so great: So easy I feel like I left something out.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
The process to enter and complete my taxes was simple and easy to follow. I appreciated the opportunity to select my own areas rather than go through unneeded sections.
What's great about it: It was very nice to download the state forms.
What's not so great: Not easy to delete forms after they have been created.