I have used Turbo Tax software for many years and I really like the consistency and ability to import all my personal and tax return info from the previous year. I like the option to either go thru step by step or manually select which items you want/need to work on. I also like the guaranteed accuracy and the review at the end for any errors or inconsistencies.
What's great about it: Copies all my info from past year. Gives options.
I've been using TurboTax for years - and I would never do my federal or state returns by hand again. Saves hours of manual calculations and head scratching...lol
What's great about it: Love the step through process so I don't miss anything
What's not so great: Could have used better help with newer reporting requirements