I have been using TurboTax for 8 straight years and "almost" look forward to doing my taxes. The process improves each year and takes the worry of missing something out of the picture.
What's great about it: Step-by-step process works
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
The only problem this year is my information from last year did not transfer over. Other returns that I prepared for family members last year did transfer, but our return did not.
What's great about it: Very easy to follow
What's not so great: Info from last year did not transfer
TurboTax made the entire return so much easier than going somewhere, or meeting with a professional. The step by step guidance was amazing, and put our minds at ease at every point along the way. We were nervous to try out TurboTax for the first time this year, but we will never use anything else in the future! Thanks so much for this amazing service!
What's great about it: Step by step guidance
What's not so great: Not a single thing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
I was going to try another product this year, reluctantly, but I failed to turn off the auto renewal. I was presently surprised to find that most of my issues were resolved. I had problems the last 2 years not being able to navigate inside the pop-ups because the windows had nothing in them (no buttons, no text, no images). This has been resolved by 90% this year. I like the product and feel very comfortable using it. I am confident in my return.
What's great about it: Quick entry and navigation, easy to understand questions, easy to file. I am confident in my return!
What's not so great: There are still some areas where I am unable to see info in pop-up boxes - but many less than last year.