Great experience and easy to file my taxes ensuring I'm getting the best possible refund. Been using Turbo Tax for years and the UX improves every year.
Having the option to show the forms that are being completed while answering the questions would be very helpful. I could not understand how my taxable income was calculated until I reviewed the forms and worksheets. Having a 1/4 to 1/3 window with the form would really help.
I would recommend Turbo Tax because it is fast and easy. When you can e-file, the refund is also fast. I like that you can select a date if you do have to pay.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
I have been filing my own tax return for more than40 years. TurboTax was once a time saving and pleasant experience. Now it seems it constantly wants me to buy things I don't need - and it does not do important and common calculations unless I pay extra (a simple excel spread sheet does the job).
This should be free - and if it costs me money it should not be an experience that I cringe when I think about.