Filing process was thorough and instructions reasonably easy to follow. Some confusion created by promotions mixed into the filing process i.e. what is necessary v. what is a suggested offer.
I use turbo tax every year to do my taxes. Not only am I not worried about doing anything wrong but I know I get a great discount at the end! This year I almost brought them in thinking they were going to be complex because I had multiple W-2's as well as self employed income. I was expecting to pay in a fair amount. I decided to give turbotax a shot to see if it would handle it and it came out not only as a wonderful help but managed to get me a sizable return as well!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments