Overall this is a great product that is very user-friendly and easily understood. It removes much of the "ouch" factor from the filing process. Military residence/resident status needs some tweaking so that it is more accurate. As it stands now, it does not reflect a Service Member's true residential status.
What's great about it: walk-throughs really made filing easy; help modules were clear and concise
What's not so great: Program does not seem to understand military resident/residence status.
Thanks to many years of opportunity to improve, I think this is one of the most bug free and usable pieces of software there is.
I like that I can look at the level of detail I want, from having my hand held through every step to being able to go directly to a line on a form or worksheet that I want to change or get help on.
What's great about it: Thorough and flexible
What's not so great: none for me - I did get confused at one point where I tried to find business expenses in the expenses tab instead of tab