I just did my taxes in 20 minutes, state and local, and filed them.
I love how TurboTax walks me through every single step.
I've been using TurboTax since 1998, and other than the 2003 DRM fiasco, have been utterly happy with it. As long as Intuit is in business, they will have mine.
What's great about it: Ridiculously Easy. Carries tax information forward from previous year.
What's not so great: Not backward compatible (ie, need TT2012 to open TT2012 files)
Fantastic refund! Since I was able to claim what my parents had paid for school, plus books that I paid for, the federal return is more than 200% than what I expected without paying for that. Great job, TurboTax!
What's great about it: Education benefits even if your parents paid for school, if you were not claimed as a dependent.
What's not so great: Paying taxes for internet purchases
You have made the process very simple to use. Everything was there at your fingertips when you needed more information. I don't think you can make it any easier.