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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
2
Painful Process
on October 15, 2014
Posted by: le5sigh
from WI
The state return glitched, I went out of the state return to look at something else, and then I COULD NOT get back. It kept wanting me to buy it, saying I have it, but I couldn't proceed forward. Extremely frustrating.
ALSO, I had the download version. I completed my federal taxes, went to class, and then came back to do my state taxes. But all the work on my federal taxes was gone. I had to re-enter everything. It would not accept information from the PDF I had saved of what was done before. Annoying.
What's great about it: Step-by-step is nice, and how they calculate tax refunds
What's not so great: Having to repeat steps a lot!! Not being able to go back
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
RMD
on October 15, 2014
Posted by: GJTK
Confusion on the RMD portion on the pension plans, especially if you received a monthly check.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Disappointed with State Return
on November 12, 2014
Posted by: VEThompson1
from Virginia Beach VA
Was not advised I could not file electronically until after purchasing State Return application. Recommend pertinent questions are asked before making purchase.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not as good as advertized
on January 28, 2014
Posted by: Cantusenicknam
from Pa
Basic said could handle form 8853's - BUT could not e-file more than one form (2 people need 3 forms)
What's not so great: Basic could not E-File
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
No Dang Good
on January 28, 2014
Posted by: wnert
from Cupertino, CA
i get pages and pages of Intuit logo, but NO FORMS
Quit trying to FORCE me to submit on line !!
This thing is NO GOOD if I can't get the info out of it !!
What's not so great: Can't print the forms to submit by mail !!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Initial Uploading Process
on February 1, 2014
Posted by: Guyhutchison
from Corpus Christi, TX
Purchased TurboTax Basic Disk and inserted it into my up and running computer since there were NO directions on the box or the disk box cover like in the past. Nothing happened, so I went to the Turbotax File and clicked on the "exe" file and it uploaded. I then did my taxes and at the end it would not update the 4 new fines (one at the end was the federal tax forms), so I had to upload the disk again and still nothing came up on my computer screen, so I went to and clicked on the "exe" file and this time, it allowed me to upload the new files at the end and e-file my taxes.
Please put some uploading directions on the disk box or the disk box cardboard cover. ----- Thank you. ---- Guy
What's great about it: None
What's not so great: Not user friendly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
really sucks
on February 3, 2014
Posted by: joetheragman
from Victoria, TX
I have spent the last friggin hour trying to make sure that the refund goes to my bank. I even change the work sheet but the program removed the check box and replaced the routing no. with XXXXX's The help within the program could not tell me where to turn on or enter the routing #'s as they are in the back ground and no where does your great program states that the refund is going to my bank. I will not efile unless it does specifiy that I have direct deposit. It must be an oversight that really makes me not to ever trust trubo tax again
What's great about it: good until ready to efile
What's not so great: direct deposit not identifed on 1040 - did not file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still Good
on February 17, 2014
Posted by: rickstr
from Minden, NV
I have a fairly simple return: investments, retirement and SS income, moderate deductions. Using step-by-step was quick, moving forward or back was easy, and overall experience was painless - almost too easy.
What's great about it: Almost too easy; no problems; will use (BASIC) again.
What's not so great: A little expensive, even for BASIC.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com