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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Great Service
on December 10, 2014
Posted by: warren13
I appreciate the time the experts spent with me. They were helpful and very thorough. At one point, I was very lost so the expert I was assigned to, had me screen share so she could pinpoint where I was having trouble.
What's great about it: Took the time to go through every issue that came up
What's not so great: Seem to cut off early, didn't feel entirely sure of myself once the call ended.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME!!
on November 20, 2014
Posted by: grnwolf
I started with Turbotax in the beginning, left for a few years with other competitors, regretted it and have been back ever since all these years!!!
What's great about it: Helped step by step!!
What's not so great: That I have to mail off vs. e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great customer service!
on November 19, 2014
Posted by: DawnofMegan
I found turbo tax to be quite self explanatory and easy to use, even for a first timer like me. Customer service was helpful in setting me up with a Turbo Tax account and buying the correct package. Thank you Turbo Tax, now its time to pay up!
What's great about it: Customer service was extremely helpful in helping me set up Turbo Tax and file my taxes for the first time
What's not so great: Having to pay my taxes! -_-
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Assist from Nathan
on November 19, 2014
Posted by: AllenTJ
Filing on Turbo Tax was easy. The problem that I had was my fault mostly. I was actually filing my 2013 return in October. There is apparently a deadline to efile before the system shuts down that I was not aware of. Not knowing this, made finishing my taxes hard. However!!!! Once I contacted TurboTax contact number, I received the help that I needed and was able to download the TurboTax on my computer and print my returns with no problems.
What's great about it: Customer Service was very helpful
What's not so great: It was somewhat difficult to get back into my return, but it was because I waited until efile had shut down for the year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
on November 16, 2014
Posted by: quaddipper
Its horrible! I can't print my return, it keeps trying to sell me nitro, if I wanted to buy something I would request it! I WILL NEVER BUY TURBO TAX AGAIN!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Disappointed with State Return
on November 12, 2014
Posted by: VEThompson1
Was not advised I could not file electronically until after purchasing State Return application. Recommend pertinent questions are asked before making purchase.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on November 4, 2014
Posted by: jangil
I used to do Turbo every year until a friend helped me do it myself; that was a disaster. From now on, I will only be using Turbo!!
What's great about it: helpful to go back and edit/review sections
What's not so great: a lot of reading but better than the IRS
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
RMD
on October 15, 2014
Posted by: GJTK
Confusion on the RMD portion on the pension plans, especially if you received a monthly check.
Written by a customer while visiting turbotax.intuit.com