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Customer Reviews Collected from brother-usa.com |
Brother - MFC-J6920DW Wireless All-In-One Printer - Gray
Average Customer Rating:
3.7
Rating breakdown 376 reviews
5 Stars
150
4 Stars
98
3 Stars
51
2 Stars
35
1 Star
42
69%of customers recommend this product.
(
252 out of
365)
Customer Reviews for Brother - MFC-J6920DW Wireless All-In-One Printer - Gray
Customer Rating
2
Missing Functionality
on February 5, 2017
Posted by: Triad41
from Denver, PA, United States
The SCAN feature from the printer can not be preset and must be set each time when scanning from the printer. The Short cut on the Printer does not save any settings, only the computer you awant to send the scan to. Extra functionality exist on the Printer but the Control Center 4 Software does NOT allow for it to be setup. Mechanically the printer supports more than the Software supports. The Software implementation for setting up the printer is incomplete. Multiple calls to customer service have confirmed the Short comings and the response was they have no plans to implement the missing functionality.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great Features
on February 6, 2017
Posted by: Riccj
from Eagle, WI, United States
This printer has great features, very easy to connect too.The only downside I had numerous print jams with envolopes.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Nice printer
on February 6, 2017
Posted by: srobt
After a few weeks, it does everything I've asked it to. I've printed a lot of 11x17 black & white (music scores) and a few photos (also 11x17) and everything has come out very well. Photos, both black & white and color, reproduced very well even when enlarged from small computer images to 11x17. My only criticism so far is that black & white text is too light.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good Multi-Function
on February 10, 2017
Posted by: Bob O
from Wisconsin, United States
I've scanned, copied, printed over the wire and wireless from my tower, iPad and iPhone. General printing functions work fine, and overall I am pleased with the printer. Not completely thrilled with design of the Aux Feed for 11x17 and envelopes - too many jams and paper doesn't always feed straight because the Aux tray has a very short foot-print. I can get it to work, but it requires a bit more finesse than should be required.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Brother MFC-J6920DW
on February 12, 2017
Posted by: Dull text
from California, United States
I'v had this printer for a few weeks. My old Epson had died. I do a lot of B&W printing so I opted for ordering the extra large ink cartridges. Finally figured out how to put them in. Instructions are mediocre.
I love the huge scanning bed. I often use 11 X 14 legal for genealogical information. Have to get use to the different way it takes 8.5 X 11 paper. Larger footprint than my smaller Epson, no problem. Software is an issue. Not able to make the printing darker if something is being printed from the computer that's too light or try to scan it darker. Also, color printing at it's best onto plain paper is poor. Glad I didn't buy it for that. Printed from my iPhone and my computer and they were very different. Have to use my computer for that now.
Haven't faxed from it yet though so no report yet.
My opinion: It works OK for getting by. Lots of room. Lots of ink. Fast and efficient somewhat. Needs better software to allow you to darken the printing option before printer initiates the copy.
I love the huge scanning bed. I often use 11 X 14 legal for genealogical information. Have to get use to the different way it takes 8.5 X 11 paper. Larger footprint than my smaller Epson, no problem. Software is an issue. Not able to make the printing darker if something is being printed from the computer that's too light or try to scan it darker. Also, color printing at it's best onto plain paper is poor. Glad I didn't buy it for that. Printed from my iPhone and my computer and they were very different. Have to use my computer for that now.
Haven't faxed from it yet though so no report yet.
My opinion: It works OK for getting by. Lots of room. Lots of ink. Fast and efficient somewhat. Needs better software to allow you to darken the printing option before printer initiates the copy.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
unbelievable printer
on February 13, 2017
Posted by: wooly
from Aberdeen, WA, United States
I was amazed at the speed of this printer and the easiness to set up and if have any problems support are there to help (once the language is understood).connected to both computers and phones pretty easy.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Workhorse, versatile printer!
on February 13, 2017
Posted by: Anonymous
from Chicago, IL, United States
The two trays are such a time-saver! Paper feed has been flawless, and ink cartridge life is just outstanding. This printer has become the workhorse of our 3 terminal office. Kudos on an excellent product!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Poor printer. Always in error and offline
on February 13, 2017
Posted by: fire
from fremont, CA
Poor printer. Always in error and offline. Even turning off and on won't fix the problem. Junk.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com