 |
Customer Reviews Collected from brother-usa.com |
Brother - MFC-J6920DW Wireless All-In-One Printer - Gray
Average Customer Rating:
3.7
Rating breakdown 376 reviews
5 Stars
150
4 Stars
98
3 Stars
51
2 Stars
35
1 Star
42
69%of customers recommend this product.
(
252 out of
365)
Customer Reviews for Brother - MFC-J6920DW Wireless All-In-One Printer - Gray
Customer Rating
1
There are none
on April 10, 2017
Posted by: Debbie53
from Brown County, WI, United States
We have always purchased HP's. We were guaranteed this product was just as good, however, we can't get it to print photos nor can I get it to not have a fax sound on my phone after 4 rings. Coping quality is poor as well as speed of printing.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
75% of the time it mis-prints... otherwise good
on November 12, 2018
Posted by: TreeKiller6920
from CA
Half the pages printed are misaligned ... print a 10 page document, you NEVER EVER just get a clean 10page document, what u do get is a good page, then 3 pages with half the text spread across 3 (ruined) pages, then maybe another close to perfect, then 3 more wasted pages, etc., etc. ((ALL brands of paper, all thicknesses, fanned out, in the tray perfectly)) So annoying, wastes half your paper & ink on mis-prints. LOTS of scratch paper for the kids though!!!
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Printer issues
on March 9, 2022
Posted by: Randy B
from Long Beach, CA
I have always enjoyed Brother products and am a loyal user. This particular printer however has a couple of issues.
1) every now and then the printer needs a reboot. When I shut off the printer, it will NOT restart. I must go through the process of unplugging the machine, holding down the power button and plugging in the machine while still holding down the power button for 30 seconds. This is a very annoying situation.
2) My previous Brother printers always held envelopes in a certain way - face down, flap to the left. For some reason, this printer makes you insert the envelopes face down, flap to the right. Not a huge deal, but strange. The more irritating issue is it leaves a 1" indent on the return address section. I've adjusted every setting regarding this with no resolution.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., March 10, 2022
We are sorry that you are experiencing power and printing issues with your Brother MFCJ6920DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
decent printer with several weaknesses.
on June 23, 2022
Posted by: mike h
from Las Vegas
Wi Fi not consistent, needs to be reset regularly. Cartridges not long lasting but easy to replace.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Helpful hints
on December 25, 2022
Posted by: Keith
from Northern Alberta
I've had good results. Do not loose or misplace the disk as you'll need it each time you update. Down loads do not work as well.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 29, 2022
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. To perform updates on your Brother MFC-J6920DW machine, you can do so by click on the Brother Utilities icon, and select the software notification tool to peform the update.
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
You need new setup software
on January 18, 2023
Posted by: Chairos Properties Inc
from Toronto, Canada
The printer is excellent for office uses. However the setup programme is outdated and extremely difficult to set up the network printer. As of this day the printer is still not totally connected to my office network.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 19, 2023
We understand that you are having issues with the Brother MFCJ6920DW on network connection and setup to print from computer. We are happy to help on the issue below is an answer link from FAQ that may help you to resolved this issue.
https://help.brother-usa.com/app/answers/detail/a_id/84455
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/84455
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Awesome printer but
on October 16, 2023
Posted by: Darrin B
from Aberdeen, Washington
Awesome printer just is a little hard to operate and has a learning curve that most printers don’t, can be intimidating.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Really liked this model...This is a second one
on February 5, 2025
Posted by: W Lewis
We had this model previously and decided to replace it with the same model. Good features! Scans well. Control panel is easy to navigate. Took several test prints and head cleanings to achieve best quality. Document feeder works well - both 2-sided and single sided. Head alignment was right on.
Written by a customer while visiting brother-usa.com