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Customer Reviews Collected from sony.com |
Sony - Earphone - White
Average Customer Rating:
3.1
Rating breakdown 53 reviews
5 Stars
25
4 Stars
0
3 Stars
2
2 Stars
7
1 Star
19
46%of customers recommend this product.
(
22 out of
48)
Customer Reviews for Sony - Earphone - White
Customer Rating
5
awesome for a kid
on July 25, 2020
Posted by: Jakeman
Gender:Male
I bought these for my child and he loves them, he told me, "they sound so real!," and, "they are way better than headphones!"
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Bad tinny sound
on August 7, 2015
Posted by: Anonymous
I bought these because my Sony mdr e10s were old and I figured since those earphones were great that these would be the same or better. Well they ended up sounding horrible with a tiinny piercing sound. I was disappointed especially since the other sony earphones I.bought years before for the same price were so good and.lasted a couple years
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, August 11, 2015
Hello hard! Thank you for sharing your experience with this earbuds, it is unfortunate that you had to go through that issue with distorted sound, we would like to recommend to try the steps available through the following link if you still have the unit available for troubleshooting:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,41261/c/65,66/kw/no%20sound
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,41261/c/65,66/kw/no%20sound
Written by a customer while visiting sony.com
Customer Rating
1
CHEAP SOUND
on August 25, 2015
Posted by: zoid
The label on the package reads ”CLEAR SOUND“ i guess thats SONYs marketing wording for ”Who needs bassguitars and kickdrums?!“.
I discarded them because of the lacking bass. They are unusable. Hopefully SONY will produce something like the MDR E10 sometime again.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, August 27, 2015
Hi zoid, we regret to hear that this unit failed to meet your expectations and you've decided to discard it. We apologize for any disappointment this has caused you. Your feedback is highly appreciated, we will forward post to the proper department for future reference. Thank you for taking the time to write this review.
Written by a customer while visiting sony.com
Posted by: Anonymous
Verified Purchase:Yes
Very bad with Sony, I received the 10 headphones but they did not send me a purchase invoice, only a receipt, and it cannot be returned because it does not give me the option
Response from sony.comBy Sony North America Customer Support, November 26, 2024
Hi Adonis,
Thank you for sharing your feedback about the MDR-E9LP In-Ear Headphones. We sincerely apologize for any inconvenience you may have encountered with your purchase. We would love to learn more about the issue you're facing so that we can assist you effectively.
Please send the following information to socialsupport@am.sony.com:
-Sony Case Number (if any):
- Name:
- Sony.com Username:
- Model Number:
- Issue/Concern:
- Telephone Number:
We truly value you as a Sony customer and are committed to resolving this matter as quickly as possible.
Additionally, we're excited to introduce our new Product Enthusiast team! These dedicated Sony fans are here to help you troubleshoot or set up your headphones. To connect with them, simply click the link below and select "Chat with an Enthusiast":
[Connect with a Product Enthusiast](https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones)
Thank you for allowing us to assist you, and we look forward to hearing from you soon.
Best regards,
Romeo
Thank you for sharing your feedback about the MDR-E9LP In-Ear Headphones. We sincerely apologize for any inconvenience you may have encountered with your purchase. We would love to learn more about the issue you're facing so that we can assist you effectively.
Please send the following information to socialsupport@am.sony.com:
-Sony Case Number (if any):
- Name:
- Sony.com Username:
- Model Number:
- Issue/Concern:
- Telephone Number:
We truly value you as a Sony customer and are committed to resolving this matter as quickly as possible.
Additionally, we're excited to introduce our new Product Enthusiast team! These dedicated Sony fans are here to help you troubleshoot or set up your headphones. To connect with them, simply click the link below and select "Chat with an Enthusiast":
[Connect with a Product Enthusiast](https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones)
Thank you for allowing us to assist you, and we look forward to hearing from you soon.
Best regards,
Romeo
Written by a customer while visiting sony.com
Customer Rating
1
good for instrument music, bad for human voice.
on December 11, 2025
Posted by: chhsiao1981
Gender:Male
Verified Purchase:Yes
This ear headphones works fine in my collection of Mozart's music.
However, the human voice seems disappear when listening to modern pop-music.
However, the human voice seems disappear when listening to modern pop-music.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, December 11, 2025
Hi chhsiao1981,
We truly appreciate your feedback about the MDR-E9LP in-ear headphones.
The MDR-E9LP is an entry-level model characterized by a subdued low-frequency (bass) and mid-range response. This spectral profile results in a perception of thinness or recession in vocals and fundamental instrument frequencies, which may be particularly noticeable in genres like pop where vocal clarity is a critical design objective.
Unfortunately, there is no built-in equalizer or tuning option on the headphones itself to boost the vocal range.
If you are listening through a device or app with an equalizer, try increasing the midrange or using a "Vocal" or "Speech" preset to help bring out the human voice.
Hopefully, that clears things up.
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
We truly appreciate your feedback about the MDR-E9LP in-ear headphones.
The MDR-E9LP is an entry-level model characterized by a subdued low-frequency (bass) and mid-range response. This spectral profile results in a perception of thinness or recession in vocals and fundamental instrument frequencies, which may be particularly noticeable in genres like pop where vocal clarity is a critical design objective.
Unfortunately, there is no built-in equalizer or tuning option on the headphones itself to boost the vocal range.
If you are listening through a device or app with an equalizer, try increasing the midrange or using a "Vocal" or "Speech" preset to help bring out the human voice.
Hopefully, that clears things up.
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
Written by a customer while visiting sony.com