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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,105 reviews
5 Stars
1,025
4 Stars
414
3 Stars
200
2 Stars
133
1 Star
333
72%of customers recommend this product.
(
1,440 out of
2,002)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
1
DO NOT BUY! BREAKS QUICKLY!
on January 26, 2021
Posted by: Puppy2021
from Philadelphia PA
I bought 2 microwave ovens that are not used frequently. The first one broke in a year and the second lasted 3 years. I called a repair person and they are not repairable. I bought 2 GE Profile microwaves for the same spot and they did not last long either. These are built-in microwaves so they are expensive to replace. It is frustrating when an expensive item breaks quickly.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, January 29, 2021
Hi there Puppy2021,
We appreciate your feedback. We're terribly sorry you needed to replace your microwave so many times. That is definitely something we understand you getting frustrated about. We're constantly working to improve the quality of our products and your feedback is an important part of that.
All the best! Mike@GEA
We appreciate your feedback. We're terribly sorry you needed to replace your microwave so many times. That is definitely something we understand you getting frustrated about. We're constantly working to improve the quality of our products and your feedback is an important part of that.
All the best! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy
on January 28, 2021
Posted by: Crello
from Dighton Ma, 02715
It didn’t last 2 years stopped working and out of warranty
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, February 1, 2021
Hi Crello,
We're very sorry your microwave quit working. We can imagine your frustration so we'd like to apologize for any inconveniences.
We'll be sure to share your comments with our product team for future consideration. Your feedback is greatly appreciated and will help us make improvements down the road. We're wishing you the best. - Guy@GEA
We're very sorry your microwave quit working. We can imagine your frustration so we'd like to apologize for any inconveniences.
We'll be sure to share your comments with our product team for future consideration. Your feedback is greatly appreciated and will help us make improvements down the road. We're wishing you the best. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stop Heating after 3 years
on January 31, 2021
Posted by: GE product not the same
from Houston TX
I believe they should last longer especially when you pay that much for a microwave. Builder installed this in my kitchen along with the trim. I will invest money to remove this bad product from my kitchen along with the trim and get a reputable brand.
You are not holding me, hostage, to your product because of this trim.
You are not holding me, hostage, to your product because of this trim.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 2, 2021
Hi! We're so sorry to hear your microwave has stopped heating. This is frustrating we know. Our product team would like to look into this for you. If you would, please send us an email through our Contact Us page, here:
https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thank you so much for your feedback. We hope to hear from you soon. - Sharon@GEA
https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thank you so much for your feedback. We hope to hear from you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
PEB7226SF1SS
on February 4, 2021
Posted by: Anonymous
from NEW CANEY TX
THIS PRODUCT IS NOT GOOD FOR NOTHING AT ALL . I HAVE REACHED OUT TO CUSTOMER SERVICE NOOOOO. HELP AT ALL NO SERVICE TECH FOR THEM THEY SAY AND THE SAD PART ABOUT IT I AM A TECH BUT NOT FOR GE.. CAN SOME ONE HELP
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Geoff@GEA, GE Appliances, March 29, 2021
Hello MELVIN. We deeply apologize for your microwave experience. We understand how this would be frustrating. A qualified service technician is required for an accurate diagnosis. Please schedule an appointment online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm We do not assist with microwave repairs over the phone or email for safety reasons. Our service technicians are in the field making repairs on appliances. Stay safe. We hope this helps for direction about getting service. Thanks, again, for your feedback. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features and easy to use!
on February 7, 2021
Posted by: Rodriguez hm
from Tampa, fl
Excellent heating capability. Large enough for dishes and easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Good while it lasts
on February 15, 2021
Posted by: Gibbs
Had to replace the power supply once. Now, in year 5, it won't warm 50% of the time until you bang on the keypad just right. Likely some sensor that's busted internally.
At this price range there is no reason to have a tech come out as it will cost nearly the same thing as replacing it.
Spend a bit more and get better quality with another brand.
No, I would not recommend this to a friend.
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 17, 2021
Hi Gibbs - We're so sorry to hear that your microwave experience wasn't a good one. Your feedback is appreciated and we'll be sure and share your comments with our product design team. Our hope is that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not functional after 3 years and 10 months.
on February 24, 2021
Posted by: Paul 2257
Microwave was not functional after a short period of Time, needed replacement parts to continue use. (Not heating)
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 25, 2021
Hi Paul 2257 - We're deeply sorry to hear of the difficulty you've had with your microwave not heating and can certainly understand your disappointment. If you would like to discuss the issue further, you are welcome to "contact us" through email: https://www.geappliances.com/ge/service-and-support/contact.htm. Thanks for the feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Did not last, broke down twice!
on March 1, 2021
Posted by: Munir
from San Jose
This product looked good when we purchased a brand new home; however, it broke down after a year of ownership. It was then repaired and broke down again now. When you open the door, the round turntable kept rotating and you can hear the motor and fan. It could be dangerously leaking and harm human or pets.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
3
Written by a customer while visiting geappliances.com