 |
Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,105 reviews
5 Stars
1,025
4 Stars
414
3 Stars
200
2 Stars
133
1 Star
333
72%of customers recommend this product.
(
1,440 out of
2,002)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
1
Having trouble with the latch power switch.
on March 7, 2021
Posted by: DWill18
from Tallahassee
Having trouble accesses the latch power switch. In the manual it doesn’t give you instructions on how to remove the control panel. Microwave continues to run while the door is open.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 8, 2021
Hi DWill18 - We're so sorry to hear of trouble you're having with your microwave and we're happy to offer some guidance. Federal law requires that any adjustment or repair of a microwave door, also be followed up by a leak test to make sure of proper fit, operation, and alignment, this would also include the latch power switch. This must be done by a qualified technician. You can schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! - Sharon@GEA
We hope this helps! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Spent more on repairs than the unit cost
on March 10, 2021
Posted by: Disappointed Midwest Cook
from St Louis, MO
Poor Quality. Less than 4 years old and had to replace the unit. First issue was sparks when using. Got that fixed and a year later the mother board went out. Got that fixed and the mother board went out again. Used GE Service for Repairs.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Short lifespan
on March 21, 2021
Posted by: Andi1010
from Austin
Just after we got out of our one year warranty the microwave started having sparks out the side and caught on fire.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Great looks - questionable quality
on April 29, 2021
Posted by: C Bat
from Frisco
Builder said this spec home comes with high end GE Profile appliances, and i thought it means these would be of best quality out there. We did not use this microwave much at all for the first 2 years in our new home because it is positioned above a double oven and so was little too high to access comfortably for most of the family. However as our smaller counter top microwave started to age and rust, we recently switched to using the built in more regularly, and just as we got the hang of it, it suddenly started making loud noise and could sense some burning smell. That is so bad to have a high end appliance go bad so quickly, where as my previous home another middle of the crop microwave worked flawlessly for 25 years. Come to think of it we also had a problem with the dishwasher within a couple of months of moving in but luckily builder got it fixed right away. So i am not having good vibe about the quality/longevity of these GE profile appliance. May be GE knows and that is why they can't warranty beyond 1 year
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Great looks - questionable quality
on May 1, 2021
Posted by: C Bat
from Frisco
This GE Profile microwave should be one of best quality out there. Though it was installed by the builder in 2018, we only recently started using, and it was all good for a couple of months. suddenly started making loud noise and could sense some burning smell. That is so bad to have a high end appliance go bad so quickly. i am not having good vibe about the quality/longevity of these GE profile appliance. May be GE knows and that is why they can't warranty beyond 1 year.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, May 4, 2021
Hi, We're very sorry to hear your microwave stopped working so soon and know this must be frustrating. This will require service by a qualified technician. You can schedule an appointment with GE Service by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience this has caused and hope this is taken care of for you soon. – Sharon@GEA
We apologize for any inconvenience this has caused and hope this is taken care of for you soon. – Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
not happy
on May 6, 2021
Posted by: KMCVR
from East Norriton, PA
This is my third GE microwave and my first to give me trouble from the start! first the light stopped working only to find out it cant be replaced! Then on day i open the door to see glass, the turn table had a chunk out of the edge.. then a few months later another chunk. and lastly the turntable stopped working.. i've done all the trouble shooting and nothing works! not sure if i'll replace with a GE!
No, I would not recommend this to a friend.
Response from geappliances.comBy Geoff@GEA, GE Appliances, May 12, 2021
Hello. We are sorry to hear that you are not happy with your microwave. We are not sure where you received the information that the interior light cannot be replaced. It does not have a consumer friendly replaceable lamp but an authorized service technician can do it. This is not the type of experience we would want you to have. We will be emailing you to ask for additional information needed from you. Please be looking for our email. Stay well. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Looking to replace model PEB7226DFBB
on May 12, 2021
Posted by: Jaypatch
from The Woodlands, TX
It looks like everyone has had the same problem. 3 years and then it dies. GE can you tell me, do the newer profile model ending in DLBB fit the same trim kit as the PEB7226DFBB? I want to replace my broken DFBB.
Response from geappliances.comBy Sharon@GEA, GE_Appliances , May 13, 2021
Hi, Thanks for your loyalty! The PEB7227DLBB microwave you are asking about does not use the same trim kit as your existing PEB7226DFBB model. Microwave trim kits are not interchangeable so you will need to choose a new trim kit. You may view the specs and trim kit information for the PEB7227DLBB microwave here: https://products.geappliances.com/appliance/gea-specs/PEB7227DLBB
We hope this helps. Thanks again for being a loyal customer! - Sharon@GEA
We hope this helps. Thanks again for being a loyal customer! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Horrible quality
on May 19, 2021
Posted by: Chintan
from Maryland
Ours flickered at the site of the plate while in use and the finally stopped heating. We hardly use microwave and it stopped working in less than 2year.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, May 21, 2021
Hi there,
Oh goodness! We're so sorry to hear that your microwave stopped heating. This is not something we'd expect of our products and can understand your frustration! We are going to have an agent reach out to you to gather more information. Stay in touch! Mike@GEA
Oh goodness! We're so sorry to hear that your microwave stopped heating. This is not something we'd expect of our products and can understand your frustration! We are going to have an agent reach out to you to gather more information. Stay in touch! Mike@GEA
Written by a customer while visiting geappliances.com